LATEST crisis management news HEADLINES

BSI provides an update on the new PAS 200 guide to crisis management
Will be published by the end of 2010.
Read article
•Date: 3rd Sept 2010 • Region: UK •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Overcoming the unpredictability of crisis response
papillon bleu partners provide a method to predict and understand how your crisis management team will perform when confronted by a genuinely stressful incident.
Read article
•Date: 18th August 2010 • Region: UK •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Re-writing the CEO job description to ensure reputation protection
Jonathan Hemus examines under-emphasised aspects of the CEO’s role in crisis management and communications.
Read article
•Date: 3rd August 2010 • Region: World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

In-crisis decision making: five steps to wow!
The final instalment of Dennis Hamilton’s series about crisis management.
Read article
•Date: 9th July 2010 • Region: US/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

In-crisis decision making: participate or fail
The penultimate article in Dennis Hamilton’s ongoing series about crisis management looks at how to get maximum attendance at training events and exercises.
Read article
•Date: 11th June 2010 • Region: US / World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Twitter and business continuity
Many organizations are trying to understand how social media fits into their business continuity capability. Christopher Burton discusses the subject.
Read article
•Date: 4th June 2010 • Region: US/World •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

In-crisis decision making: practice makes perfect
Dennis C. Hamilton continues his series on crisis management, looking at how to conduct effective exercises.
Read article
•Date: 7th May 2010 • Region: US/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

In-crisis decision making: majority rules decision making
Part five of Dennis Hamilton’s series on effective crisis management.
Read article
•Date: 16th April 2010 • Region: US/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Send Word Now launches fully integrated alerting and incident management platform
New Incident Management Service “to radically transform personnel coordination and communication during emergencies”.
Read article
•Date: 16th April 2010 • Region: World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Every contact point counts
Why multi-modality is essential to emergency notification. By Tony Schmitz.
Read article
•Date: 31st Mar 2010 • Region: US/World •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Has Twitter any role in business continuity?
Can Twitter save the day? By Steve Dance.
Read article
•Date: 24th March 2010 • Region: World •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

In-crisis decision making: ‘let them do their job’
Part four of Dennis Hamilton’s series on effective crisis management.
Read article
•Date: 12th March 2010 • Region: US/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

In-crisis decision making: Communicate or expect the worse
The third in a series of articles on crisis management critical success factors, by Dennis C. Hamilton.
Read article
•Date: 5th March 2010 • Region: US/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Four questions to ask before the CEO faces the media
How to decide your incident spokesperson strategy. By Jonathan Hemus.
Read article
•Date: 23rd Feb 2010 • Region: UK/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

In-crisis decision making: the authority to act
The second in a series of articles on crisis management critical success factors, by Dennis C. Hamilton.
Read article
•Date: 12th Feb 2010 • Region: US/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

The role of online social networks in crisis communications
'An online social network for emergency management': academic paper.
Read article
•Date: 10th Feb 2010 • Region: World •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

In-crisis decision making: ‘resolving the dilemma’
The first in a series of articles on crisis decision making by Dennis C. Hamilton, Hon FBCI.
Read article
•Date: 5th Feb 2010 • Region: US/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Managed emergency communications systems
Functional requirements for next generation MNS.
Read article
•Date: 29th Jan 2010 • Region: US/World •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

A classic BCM blooper?
If you don’t have something nice to say...
Read article
•Date: 22nd Jan 2010 • Region: World •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Business impact assessment and damage reporting for effective crisis management
This practical paper outlines an approach to integrating business impact assessment into crisis management in order to strengthen the quality of information based decision making.
Read article
•Date: 7th Jan 2010 • Region: Australia/World •Type: Article •Topic: Crisis man.
Rate this article or make a comment - click here

The solution to successful risk communication...
A new research report reveals that a simple equation could be the solution to effective risk communication.
Read article
•Date: 4th Dec 2009• Region: UK/World •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Emergency Communications and Continuity Planning through your Blackberry® Smartphones
New version of PINpoint for BlackBerry released.
Read article
•Date: 6th Nov 2009• Region: World •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Between a rock and a hard place: making the difficult decisions in a crisis situation
Gordon Reidford highlights the crisis management lessons that can be learnt from the recent release of ‘the Lockerbie Bomber’.’.
Read article
•Date: 6th October 2009• Region: UK/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

EU completes CCAEX09 exercise
The fourth Emergency and Crisis Coordination Arrangements Exercise.
Read article
•Date: 1st Oct 2009• Region: Europe •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Twenty First Century Communications and IntraPoint partner to ‘offer a complete incident command center solution’
Will enable clients to manage incidents and crises from a single dashboard.
Read article
•Date: 23rd Sept 2009• Region: US •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Everbridge sees action during NASA’s Jet Propulsion Laboratory incident
Everbridge, the world’s recognized leader in incident notification systems, has announced that NASA’s Jet Propulsion Laboratory used the Everbridge Aware emergency notification system to maintain emergency communications with its 7,200 employees, contractors and affiliates during the destructive Station Fire that charred the Angeles National Forest. From the onset of the fires through containment efforts, JPL leveraged the Everbridge emergency notification service to mobilize response groups; send critical information about the status of the Laboratory to personnel; coordinate situation updates and reports with executives; and activate voluntary urban search and rescue teams. www.everbridge.com
•Date: 18th Sept 2009• Region: US •Type: Briefing •Topic: Crisis communications
Rate this article or make a comment - click here

Crisis Survivor launches Twitter-based crisis communication service
Business continuity planning consultancy, Crisis Survivor, has launched a new service which utilises micro-blogging site, Twitter, as a crisis communication tool.
Read article
•Date: 25th June 2009• Region: UK •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

The keys to effective pandemic communications
Recommendations on how best to communicate during severe pandemic conditions.
Read article
•Date:19th June 2009• Region:US/World •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

In the ‘hot seat’ – chairing a crisis management meeting
Harry Scott, National Resilience Officer, NHS Scotland, explores the key factors to successfully chairing a crisis management meeting.
Read article
•Date: 28th May 2009• Region:UK/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Handling online crises...
Online reputation management should be high on the ‘to do’ list for savvy business continuity managers, says Jonathan Hemus.
Read article
•Date: 21st May 2009• Region:UK/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

PageOne offers new paging developments
PageOne is to launch new developments in its enterprise paging system. For the first time two-way paging will be available to customers in the UK and in another development, administrators will also be able to detect a pager’s geographical location. www.pageone.co.uk
•Date:6th March 2009• Region: UK •Type: Briefing •Topic: Crisis communications
Rate this article or make a comment - click here

Crisis communications: how to slow or stop negative news
Television journalist Mark Macias provides some useful advice.
Read article
•Date: 27th February 2009• Region:US/World •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

Study looks into crisis communications processes
Lack of integration with contact databases and systems of record will render even sophisticated emergency communications systems highly ineffective.
Read article
•Date:12th February 2009• Region: US •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Crisis prevention: how to do it, how to make it work
Many crises have one thing in common: early warnings were ignored. How can we ensure this doesn’t happen in future? By Len Biegel.
Read article
•Date: 6th February 2009• Region: US/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Successful video communication
Video communication tools can be very effective for collaborative development of business continuity plans and for incident management. A new report based on a psychological study suggests ways of making the most of the technique.
Read article
•Date:29th January 2009• Region: World •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Golden rules for the crisis spokesperson
Speaking on behalf of an organization in the white heat of a crisis can be harrowing, even for experienced executives.  Jonathan Hemus provides some advice.
Read article
•Date: 27th January 2009• Region: UK/World •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

Exploring the link between organisational resilience and crisis management
By Alex Serrano, MBCI, Deloitte Touche Tohmatsu.
Read article
•Date: 23rd January 2009• Region: Australia/World •Type: Article •Topic: BC general
Rate this article or make a comment - click here

Hughes launches Inter-Government Crisis Network
Provides agencies with unprecedented communications reliability and security for emergency preparedness and response.
Read article
•Date:9th January 2009• Region: US •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

UK government and local authorities to get national extranet for crisis management
BT wins Civil Contingencies Secretariat emergency planning contract.
Read article
•Date:10th Dec 2008• Region: UK •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Warning issued on the effectiveness of video-conferencing in crisis management
May be more confusing for decision-makers than face-to-face meetings.
Read article
•Date: 30th October 2008• Region: US/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Updates to Leeds Alert scheme to be announced
On September 23rd 2008, Leeds City Council and West Yorkshire Police, in association with Vocal Ltd, are holding a free event at the Banqueting Suite of Leeds Civic Hall to promote awareness of the newly upgraded ‘Leeds Alert’ Scheme for businesses within the city centre.
Read article
•Date: 10th Sept 2008• Region: UK •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Study finds that many US government, business, and nonprofit organizations are ill-prepared for crisis
CCPR and PERI report proposes new approaches to improve crises readiness.
Read article
•Date: 21st August 2008• Region: US •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Crisis predication and effective decision-making models
An overview by Robert A. Young, United States Capitol Police.
Read article
•Date: 1st August 2008• Region: US/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

New cards streamline access and speed recovery after a disaster
Will reduce costs and improve program manageability for the more than 20,000 New York City holders of Corporate Emergency Access System cards.
Read article
•Date: 11th July 2008• Region: US •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Hanging on the telephone: some practical considerations for crisis communications
Patrick Roberts discusses the issue of call handling in a crisis situation.
Read article
•Date: 20th June 2008• Region: UK/World •Type: Article •Topic: Telecoms continuity
Rate this article or make a comment - click here

Amcom launches ‘next-generation’ mass notification solution
Amcom Software has announced the release of Amcom e.Notify 4.5, a next-generation advance in mass notification and emergency management technology. Read press release
•Date: 30th May 2008• Region: World •Type: Briefing •Topic: Crisis comms
Rate this article or make a comment - click here

Crisis communications case study
A post-incident media statement by Sigue provides an interesting example of crisis communications.
Read article
•Date: 16th May 2008• Region: US/World •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

Continuum Consultancy wins award
Ireland-based Continuum Consultancy has been presented with the ICT Excellence Awards 2008 'Technology Partnership of the Year Award' for its Continuum Plus crisis communications software.
Read article
•Date: 9th May 2008• Region: W.Europe •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

Strohl adds emergency notification feature to PLANet
Enables community banks or credit unions to contact employees and vendors in a time of crisis.
Read article
•Date: 1st May 2008• Region: US •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Varolii introduces complete suite of workforce continuity applications
Four applications leverage best practices to provide effective communications through all stages of an emergency event.
Read article
•Date: 24th April 2008• Region: World •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

US Commercial Mobile Alert System takes a step forward
But argument starts over who should fill the unified aggregator/gateway role.
Read article
•Date: 16th April 2008• Region: US •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Crisis management lessons from Terminal 5
The opening of Heathrow airport’s latest terminal should have been a flag-waving event, however it turned into a public relations and customer service disaster. Charlie Maclean-Bristol draws some lessons from the chaos.
Read article
•Date: 2nd April 2008• Region: UK •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

3n and SDI join forces to deliver complete crisis and incident management solution
3n and SDI Intelligent Solutions have worked in partnership to provide a crisis and incident management solution for the business continuity market.
Read article
•Date: 18th March 2008• Region: US/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Rontal launches rugged portable incident management system
SimGuard4000 MOBILE enables incident management from mobile platforms, such as a vehicle or trailer.
Read article
•Date: 13th March 2008• Region: Various •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Regional emergency communications coordination working group to meet for first time
FEMA Region 6 regional administrator William Peterson has announced the first meeting of the newly formed Regional Emergency Communications Coordination (RECC) Working Group. That meeting is set for January 23, at the FEMA Region 6 office in Denton, Texas.
Read article
•Date: 11th January 2008• Region: US •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Crisis monitoring : the art of preparation
Proactive threat monitoring is an important aspect of risk management. Steven Burns explains.
Read article
•Date: 10th January 2008• Region: US/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

British Red Cross running Disaster Response Challenge again
Event is a good opportunity to stretch your crisis management skills.
Read article
•Date: 13th Dec 2007• Region: UK •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

City of London Police upgrades business alert system
New Vocal contract provides London-based businesses with enhanced crisis communications.
Read article
•Date: 23rd October 2007• Region: UK •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

MessageOne introduces the Incident Collaboration Center
New tools will ‘dramatically ease communication and coordination after any crisis’.
Read article
•Date: 23rd October 2007• Region: US/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Crisis communications — readiness checklist
Al Czarnecki’s top ten items that should be in place for crisis communications prior to an incident.
Read article
•Date: 19th October 2007• Region: Canada/World •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

3n launches Instacom 5.0 mass notification solution
Provides significant enhancements to meet the growing emergency communications demands of organizations worldwide.
Read article
•Date: 12th October 2007• Region: World •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

When it comes to corporate reputation, negativity is contagious
A new scientific study research seeks to understand the conditions where group influence is strongest.
Read article
•Date: 9th October 2007• Region: US/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

When trauma strikes your workplace
Whether the result of a disaster or a day-to-day incident, many businesses will at some point face the need to manage a workplace trauma situation. In this article Trula Michaels LaCalle provides some advice on best practice.
Read article
•Date: 28th Sept 2007• Region: World •Type: Article •Topic: BC general
Rate this article or make a comment - click here

Beyond competence: identifying and understanding non-technical competencies for crisis management team members
Details a study aimed at identifying essential and non-technical competencies for crisis management team members.
Read article
•Date: 21st Sept 2007• Region: UK/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Jefferson Parish launches the ‘Business Continuity Network’
Designed as a main point of contact for businesses in the event of a disaster.
Read article
•Date: 4th Sept 2007• Region: US •Type: Article •Topic: BC general
Rate this article or make a comment - click here

Solcara Control Centre to be implemented at UKvisas
The virtual online operations room, Solcara Control Centre, is to be implemented at the UKvisas division of the Foreign & Commonwealth Office. This major government organisation will be using Solcara Control Centre to manage operations and incidents in real-time and facilitate collaboration among team members in different locations, geographies and time-zones. Making full use of the tool’s replay functionality, audit trail and simplicity of use, the UKvisas crisis management team will be able to effectively communicate during and after an incident. www.solcara.com
•Date: 10th August 2007• Region: UK •Type: Briefing •Topic: Crisis management
Rate this article or make a comment - click here

Queensland government signs emergency warning agreement with ABC
A new agreement between the Queensland Government and the Australian Broadcasting Corporation (ABC) will deliver early public warnings about significant emergencies affecting Queenslanders. Under this agreement, senior officers within the Queensland Government will be able to contact the ABC, via a dedicated number, to activate immediate emergency broadcasts. Full 24-hour response arrangements are in place and in the majority of cases emergency information to the public will be live within 15 minutes.
•Date: 10th August 2007• Region: Australia •Type: Briefing •Topic: Crisis comms
Rate this article or make a comment - click here

WHISPIR launches in New Zealand
Whispir provides an ‘intelligent messaging platform’ that structures, automates and logs the delivery of voice, e-mail, web, mobile data and SMS message.
Read article
•Date: 9th August 2007• Region: New Zealand •Type: Article •Topic: BC markets
Rate this article or make a comment - click here

New incident management system for remote locations
SimGuard 6000 enables an organization’s headquarters to detect and control any incident in remote manned and unmanned facilities.
Read article
•Date: 3rd August 2007• Region: World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

The corporate management of crises
Docleaf has published a report on an investigation into the level of readiness of UK companies to manage crises.
Read article
•Date: 6th July 2007• Region: UK •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

UK gets new crisis communications solution
ContinuumPlus, a new instant notification tool allowing organisations to contact key personnel with a single activation, delivering information simultaneously via mobile phone, PDA, landline, blackberry, pager, e-mail and fax has been launched by Continuum Consultancy. The system can send and receive up to 650,000 SMS responses per hour and up to 1,740 voice calls simultaneously through a network of multi-location resilient servers. Among the other features of the service is a dedicated conference bridge facility that allows all members of a crisis team communicate even if they are not located at one site. www.continuumltd.com
•Date: 28th June 2007 • Region: UK •Type: Briefing •Topic: Crisis communications
Rate this article or make a comment - click here

Virginia Tech signs up with 3n
Agreement will significantly expand campus emergency notification system.
Read article
•Date: 22nd June 2007 • Region: US •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

The time to act is always now
With Cadbury again in the news over its 2006 food safety failures, Jonathan Hemus looks at how to handle product recalls and the associated crisis communications.
Read article
•Date: 19th June 2007• Region: UK/World •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

Findings from Chicago’s September 2006 CBD evacuation exercise published
New emergency response tools launched in response.
Read article
•Date: 24th May 2007 • Region: US •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

An ABC of message maps
Message maps support effective communication in a crisis but narrow and rigid message mapping can be a trap in a crisis. John Salter provides guidance on this issue...
Read article
•Date: 18th May 2007• Region: Australia/World •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

Researchers use simulation to study post-traumatic stress disorder
Weill Cornell Medical College seeking better understanding of PTSD; one of every ten people will develop PTSD during their lifetime.
Read article
•Date: 15th May 2007 • Region: US/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Message maps: blueprints for pandemic preparedness
A white paper from 3n which examines the role of message mapping in pandemic crisis communications.
Read article
•Date: 11th May 2007• Region: US/World •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

New Zealand companies failing to appreciate the importance of reputation risk
According to a survey by Senate Communication Counsel and TNS Global.
Read article
•Date: 9th May 2007 • Region: New Zealand •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

‘Crisis Communications: A Primer for Teams’
A new book.
Read article
•Date: 9th May 2007 • Region: World •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Rapid response is key to managing reputation crises
According to a new report ‘Consumer responses to performance failures by high-equity brands’.
Read article
•Date: 27th April 2007 • Region: World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

‘Rapid Call Out’ system launched by GemaTech
Can send up to one million messages per minute to employees, customers or suppliers to notify them of disruptive events.
Read article
•Date: 27th April 2007 • Region: UK •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

BlackBerry’s crown slips
Widespread outage hits BlackBerry’s reputation for crisis communications resiliency.
Read article
•Date: 19th April 2007 • Region: US/World •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

MIR3 launches updated ‘Intelligent Notification’ system
MIR3 has introduced what it says is a first-of-a-kind global emergency notification system.
Read article
•Date: 30th March 2007 • Region: World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Incident or crisis? Why the debate?
BS 25999 has replaced the term ‘crisis management’ with ‘incident management’. Peter Power explains why he thinks this is a mistake.
Read article
•Date: 13th March 2007• Region: UK •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Emergency procedures – flowcharts
Joseph McHugh and Sandesh Sheth describe how to construct an emergency procedure flowchart.
Read article
•Date: 19th Feb 2007• Region: US/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Incident Command Systems and business continuity
By Dave Newsom, Senior Security and BC/DR Consultant and Distinguished Member of Consulting Staff, Alcatel-Lucent.
Read article
•Date: 2nd Feb 2007• Region: US/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Communicating complex risks
Although aimed at the food and drink industry, this article by Chris Woodcock provides useful general advice on crisis communications.
Read article
•Date: 25th Jan 2007• Region: UK/World •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

XL Insurance launches product recall insurance with integrated crisis management cover
New primary food and drink product contamination insurance includes integrated crisis management cover.
Read article
•Date: 24th January 2007 • Region: UK •Type: Article •Topic: Retail BC
Rate this article or make a comment - click here

The British Red Cross Disaster Response Challenge
Want to know how you would respond in a real disaster situation?
Read article
•Date: 5th January 2007 • Region: UK •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Harris Interactive Online survey reviews crisis planning in US companies
Highlights top worries and the crisis management plans in place to deal with incidents that occur.
Read article
•Date: 4th Jan 2007 • Region: US •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Council of the European Union and European Commission conducts crisis exercise
The chosen scenario was a near-simultaneous terrorist attack in five EU cities.
Read article
•Date: 3rd Nov 2006• Region: W.Europe/UK •Type: Article •Topic: Terrorism
Rate this article or make a comment - click here

Solcara Crisis Control Centre version 1.5
Solcara has launched an updated version of its Crisis Control Centre software tool. This new release will make information sharing in crisis situation ‘easier than ever before’. Solcara Crisis Control Centre is an online virtual incident room, replacing whiteboards and flipcharts as the means of capturing and disseminating information during an incident. More details
•Date: 27th Oct 2006 • Region: UK/World • Type: Briefing •Topic: Crisis management
Rate this article or make a comment - click here

Crisis management: how to plan for the unknown
As business continuity planners, how do we deal with a novel or unexpected incident, especially when there in nothing in the text books or existing methodologies to provide guidance? By Andrew Fernandes.
More details
•Date: 29th Sept 2006 • Region: US/World • Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Communicating in a crisis – which technologies can be relied on?
A white paper that looks at which commercially available communication systems really work effectively in a crisis.
More details
•Date: 22nd Sept 2006 • Region: Various • Type: Article •Topic: Telecoms continuity
Rate this article or make a comment - click here

Companies failing to keep up with brand and reputation threats linked to information security issues
Must do more to develop contingency plans and brand strategies to address both the risks and opportunities: CMO Council study.
More details
•Date: 21st Sept 2006• Region: US/World •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

Getting to grips with mobilising crisis teams
While most large organisations nowadays have crisis plans in place, mobilising the right people at the right time remains a problem.
More details
•Date: 8th September 2006 • Region: UK/World• Type: Article •Topic: Crisis man.
Rate this article or make a comment - click here

3n launches pandemic crisis communications solution
Communication tools and message maps provide the foundation for a comprehensive pandemic communication planning and messaging tool.
Read article
•Date: 29th August 2006• Region: US/World •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

Crisis communications – the importance of inbound messaging
Analyzing past events and strategizing to prevent future ones has revealed a key communications issue – communications cannot be a one-way street. By David Page.
Read article
•Date: 11th August 2006 • Region: US/World • Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

European integrated risk management solution will enhance coordination and interoperability during crises
Lessons learned from the Prestige disaster are helping researchers develop a new solution to help prevent, contain and respond to future catastrophes.
Read article
•Date: 18th July 2006• Region: W.Europe •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Crisis communications: the new economy way!
Vignesh Karthic looks at crisis communications lessons that can be learned from recent events in Mumbai.
Read article
•Date: 14th July 2006 • Region: Asia • Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Office-Shadow and MissionMode to offer joint crisis management and communications solution
Partnership will result in integrated business continuity planning and crisis communications tools.
Read article
•Date: 13th July 2006• Region: UK/World •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

Intellectual property theft and business continuity: a case study
Part two of an article in which Allen Johnson shows why intellectual property theft can be a genuine business continuity threat and offers some crisis management lessons from a real-life IP theft situation.
Read article
Read part one
•Date: 7th July 2006 • Region: UK/World • Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

AlarmPoint releases Enterprise 3.0 on next-generation AlarmPoint platform
AlarmPoint Systems has announced the availability of AlarmPoint Enterprise 3.0. Built on the next-generation AlarmPoint platform known for people-focused notification that finds appropriate personnel and enables resolution, AlarmPoint Enterprise redefines control over the event notification process. As an enterprise-grade event notification and resolution application for use in incident, support, service impact, event and continuity management processes, AlarmPoint Enterprise automates dispatch with centralized interactive event notification, eliminates human error in the process, manages event and personnel assignment, and maintains service availability for complex, business-critical applications. Read press release
•Date: 7th July 2006 • Region: World • Type: Briefing •Topic: Crisis comms
Rate this article or make a comment - click here

Intellectual property theft and business continuity: a case study
Part one of a two part article in which Allen Johnson shows why intellectual property theft can be a genuine business continuity threat and offers some crisis management lessons from a real-life IP theft situation.
Read article
•Date: 30th June 2006 • Region: UK/World • Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

New e-book published: ‘101 uses for emergency notification’
Dorian Cougias, best-selling author of ten disaster recovery books and a professor of computer science at the University of Delaware, has written an e-book which profiles 101 emergency communication scenarios.
Read article
•Date: 29th June 2006• Region: US/World •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Comment on the Cadbury recall
On Friday 23rd June Cadbury announced a major recall of seven of its chocolate products. Chris Woodcock comments on the crisis management aspects of the recall.
Read article
•Date: 27th June 2006• Region: UK •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Reputational risk assessment
They used to say that the first 24 hours of a crisis was critical. Now, it’s the first hour. Read article
•Date: 13th June 2006 • Region: UK/World • Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Guidelines for improving and protecting corporate reputation
Deon Binneman describes various actions that should be taken to boost and bolster reputation.
Read article
•Date: 23rd May 2006 • Region: Africa/World • Type: Article •Topic: Op. risk
Rate this article or make a comment - click here

Crisis communications and disaster response
David Page provides an overview of best practices which will help companies continue to communicate through any incident.
Read article
•Date: 5th May 2006 • Region: US/World • Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

Defining crisis management team competence
Much has already been written on crisis management team leadership but little on what makes an effective CMT member. Lorna Anderson, Group Business Continuity Manager, AEGON UK, is seeking to address the issue, and asks for your help…
Read article
•Date: 28th April 2006 • Region: UK • Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Why reputation is a major factor in business continuity and crisis management
Reputation risk is a core aspect of business continuity and crisis management, says Chris Woodcock.
Read article
•Date: 26th April 2006 • Region: UK/World • Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

3n launches Instacom 4.0, featuring enhanced GIS-enabled notification tools
GIS capabilities enable geographic boundaries to be imposed on crisis communications messages.
Read article
•Date: 26th April 2006• Region: US/World • Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

Four Florida counties launch MIR3 Intelligent Notification platform for emergency operations and business continuity
MIR3 has received a contract from the Miami Urban Area Security Initiative (UASI) to provide expanded Intelligent Notification services in the Florida counties of Miami-Dade, Broward, Palm Beach and Monroe . The multi-modal Intelligent Notification solution was chosen for high-speed emergency communications in these four areas after a highly successful pilot of the technology in the City of Miami . During 2004 to 2005, the City of Miami used the MIR3 Intelligent Notification platform an average of once a month to speed the process of notifying and mobilizing first responders and other key individuals during disasters. http://www.mir3.com/
•Date: 23rd Feb 2006• Region: US • Type: Article •Topic: BC markets
Rate this article or make a comment - click here

MessageOne expands communications capabilities in new version of its emergency notification and escalation solution
AlertFind now offers telephone hotline services and incident management capabilities.
Read article
•Date: 22nd Feb 2006• Region: US/World • Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

Some myths of crisis and issues communications
Chris Woodcock highlights the most common false assumptions that are made when it comes to crisis communications.
Read article
•Date: 27th Jan 2006 • Region: UK/World • Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Crisis communications: get it right - the first time
John Glenn offers some thoughts on effective crisis communications.
Read article
•Date: 27th Jan 2006 • Region: US/World • Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Incident Action List
A comprehensive checklist has been provided by Alan Bastick, Business Continuity Coordinator, at Perth’s Edith Cowan University.
Read article
•Date: 20th Jan 2006 • Region: Australia/World • Type: Article •Topic: Crisis man.
Rate this article or make a comment - click here

Temple University survey explores public crisis communications
What the general public needs to hear during a disaster and who they expect to hear it from...
Read article
•Date: 15th Dec 2005 • Region: US• Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Pandemic or pandemonium? Drawing on crisis management best practice to prepare for the worst
Chris Woodcock looks at the crisis management and communications aspects of pandemic planning.
Read article
•Date: 13th Dec 2005 • Region: UK • Type: Article •Topic: UK pandemic planning
Rate this article or make a comment - click here

Beware the blog…
A new white paper, ‘Measuring the Influence of Bloggers on Corporate Reputation’ looks at the influence of bloggers versus conventional media.
Read article
•Date: 9th Dec 2005 • Region: World • Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Continuity Planning Associates launches Crisis Commsuite
New tool’s principal purpose is to ease the free flow of communication between multiple teams in multiple locations during crises.
Read article
•Date: 17th Nov 2005 • Region: UK • Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Strohl Systems releases NotiFind 3.0
Strohl Systems has released a new version of NotiFind, which enables users to transfer the relationships that tie plans together such as call trees and plan hierarchies between the emergency notification system and Strohl's LDRPS business continuity planning software. NotiFind 3.0 also provides support for alphanumeric pagers and features the ability to create scenarios, define escalation rules and enhanced management control and security over teams. www.strohlsystems.com
•Date: 17th Nov 2005 • Region: US/World • Type: Briefing •Topic: Crisis comms.
Rate this article or make a comment - click here

Crisis Checklist: the press office
The first in a series of ‘print and keep’ checklists to provide a plan development aide-mémoire.
Read article
•Date: 11th Nov 2005 •Region: UK/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

The crisis team and crisis room: a guide to getting the basics right
If the first 24 hours of a crisis are important, the first hour is vital. Chris Woodcock highlights the preparations that need to be in place to ensure that immediate crisis response is effective.
Read article
•Date: 31st October 2005 •Region: UK/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

‘Citizen journalism’: an emerging reputation risk
Deon Binneman looks at how Blogs are changing the rules of reputation management and protection.
Read article
•Date: 6th October 2005 •Region: World •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Fuel protests: business continuity lessons from 2000
Following the fuel protests in 2000, Chris Woodcock produced a document that highlighted the business continuity and crisis communications lessons that businesses could learn. Here, with the UK facing the prospect of a new rash of fuel protests, Chris provides an updated version.
Read article
•Date: 13th September 2005 •Region: UK •Type: Article •Topic: BC gen. / Crisis comms
Rate this article or make a comment - click here

MessageOne launches enterprise emergency notification and escalation solution
Designed to meet the most stringent requirements of large enterprises for data privacy and access control.
Read article
•Date: 23rd August 2005 • Region: US/World • Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

A check-list for dealing with a fatality involving anyone you have a ‘duty of care’ over
David Perl presents a summary of things to consider when dealing with any unexpected fatality.
Read article
•Date: 16th August 2005 •Region: World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Luxembourg government selects AlarmTILT for crisis communication
The Luxembourg government has selected M-PLIFY's AlarmTILT Emergency solution to instantly reach key people in emergency situations. The solution, provided as a fully managed service, has been deployed in several departments. The government intends to use the first six months to get valuable feedback from key users. At a later stage, AlarmTILT should be fully integrated into a dedicated governmental IP network. www.alarmtilt.com
•Date: 16th August 2005 •Region: W.Europe •Type: Briefing •Topic: Crisis comms
Rate this article or make a comment - click here

National Weather Service Forecast Office deploys notification system for emergency management agencies
The US National Weather Service’s Fort Worth/Dallas forecast office has deployed MessageOne’s AlertFind emergency notification system. This will allow the office to quickly and easily notify first responders prior to the issuance of public weather products. www.messageone.com
•Date: 16th August 2005 •Region: US •Type: Briefing •Topic: Crisis comms
Rate this article or make a comment - click here

Sydney gets new SMS terror alert system
The Straits Times has reported that text messages on mobile phones and e-mail will alert hundreds of building managers and fire wardens to start evacuating office workers and shoppers in Sydney's central business district in the event of a terrorist attack. In unveiling the new evacuation plans, the authorities said people would be told to gather at three open-air sites where they would be directed to the best transport route home. Emergency marshalls would help direct the evacuation. Read the story
•Date: 10th August 2005 • Region: Australia • Type: Briefing •Topic: Terrorism
Rate this article or make a comment - click here

Criticall launches new version of crisis communications solution
Version 2 of EmergencyCall released.
Read article
•Date: 28th July 2005 • Region: UK • Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Critical success factors for effective crisis management
David Perl provides a checklist-style overview of the CSFs for managing a crisis.
Read article
•Date: 12th July 2005 •Region: US/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Crisis management for tourism businesses
Sector-specific crisis management information from the London Development Agency and Visit London.
Read article
•Date: 12th July 2005 • Region: UK • Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Crisis communications management readiness questionnaire
A checklist to help organisations ensure that they have covered critical areas of crisis communications.
Read article
•Date: 7th July 2005 •Region: Africa/World •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Crisis communications case study: BellSouth
Bellsouth has issued a proactive crisis communications press release which provides a useful case study in good practice.
Read article
•Date: 26th May 2005 • Region: N.America • Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

Business Roundtable publishes business protection guidance
Two new documents explore best practice in business security, crisis management and business continuity.
Read article
•Date: 4th May 2005 • Region: N.America •Type: Article •Topic: BC general
Rate this article or make a comment - click here

The top five ways that companies benefit from emergency mass notification systems
According to National Notification Network.
Read article
•Date: 4th May 2005 • Region: US/World •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

New South Wales to upgrade emergency communications system
The NSW state government is shortly to close a request for quotation (tender) for managed digital services to upgrade its existing trunked radio network system and communications links between various emergency response agencies. Read the ZD Net story.
•Date: 28th April 2005 •Region: Australia •Type: Briefing •Topic: Crisis comms
Rate this article or make a comment - click here

MIR3 announces new web services interface for development and integration of notification communication capabilities
inWebServices can add, extend and enhance critical communications capabilities in third-party applications. Read press release
•Date: 28th April 2005 • Region: N.America•Type: Briefing •Topic: Crisis comms
Rate this article or make a comment - click here

Accounting for staff in a crisis
Survive's next Crisis Management special interest group workshop will focus on what represents good practice in looking after the best interests of employees in the event of an incident. Thursday 23rd June, London.
Read article
•Date: 15th April 2005 • Region: UK •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

New BlackBerry software enables rapid location of key staff members in a crisis
GPS-based emergency mapping application launched.
Read article
•Date: 8th April 2005 • Region: N.America •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Choosing a crisis notification system
There are a growing number of crisis communications solutions on the market, so how do business continuity managers set about choosing the best one for their organisation? Kathy Veldboom provides a checklist of key considerations.
Read article
•Date: 24th March 2005 •Region: US/World •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

EnvoyWorldWide adds new functionality to enterprise notification system
Attendees at this week's Disaster Recovery Journal Conference in Orlando will see a demonstration of smart device activation, allowing notifications to be triggered from any HTML-enabled device including BlackBerry, PocketPC and Palm devices as well as a streamlined process for saving events and related teams for added preparation for unplanned events. Read press release
•Date: 8th March 2005 • Region: N.America •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

Nottingham implements new crisis communications system
Nottingham city council has launching a joint crisis communications scheme with the police to send out information to businesses if the city is affected by a natural disaster or terrorist incident. The authority is using a Vocal system which works by businesses signing up to receive information from the police via a pager, email, or text. www.priorityalert.co.uk
•Date: 3rd March 2005 • Region: UK •Type: Briefing •Topic: Crisis communications
Rate this article or make a comment - click here

3n crisis notification system implemented by Goodyear
National Notification Network (3n), a leading US provider of mass notification systems, has announced that Goodyear Tire and Rubber Company is to use the 3n Mass Notification System as part of its emergency notification and communications plan. www.3nonline.com
•Date: 25th February 2005 • Region: N.America •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

Crisis communications case study: Deloitte
Following a fire at the Deloitte Office Tower in Madrid , Deloitte issued the following crisis communications media statement...
Read article
•Date: 22nd February 2005 • Region: W.Europe •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

Key rules for choosing an emergency notification system
MessageOne has published a free report on ‘choosing and managing an emergency notification system. ’ Download from http://www.messageone.com/s62/ - simple registration is required before the report can be accessed.
•Date: 21st February 2005 • Region: US/World •Type: Briefing •Topic: Crisis comms
Rate this article or make a comment - click here

Crisis management - the known, the unknown, and the unknowable
Remarks by Mr Donald L Kohn, member of the Board of Governors of the US Federal Reserve System.
Read article
•Date: 27th January 2005 • Region: US/World •Type: Article •Topic: Financial sector
Rate this article or make a comment - click here

Building a capable emergency management team
Perhaps the single most important factor in determining the long-term success of an enterprise during a crisis is the performance of the emergency management team. Jim Burtles explains how to go about building an excellent EMT.
Read article
•Date: 21st January 2005 •Region: UK/World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

EnvoyWorldWide awarded crisis messaging patent
EnvoyWorldWide has announced today that the US Patent and Trademark Office has awarded the company patent number 6,842,772 titled, “Application Program Interface for Message Routing and Management System.” The patent has been issued for the company’s application programming interface which facilitates the transmission of messages composed on one or more input devices to multiple recipients by means of multiple communications devices, including conventional or wireless telephone, facsimile transmission, pager, or e-mail. www.envoyworldwide.com
•Date: 18th January 2005 • Region: N.America •Type: Briefing •Topic: BC markets
Rate this article or make a comment - click here

Researchers developing crisis management support tool
New simulation software will help in disaster decision making.
Read article
•Date: 13th January 2005 • Region: N.America •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Incident management checklist
SunGard Availability Services has provided a comprehensive checklist to help business continuity managers manage crises.
Read article
•Date: 7th December 2004 •Region: UK / World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

How effective is mobile telephony in a crisis?
Many organisations rely on mobiles for day to day operations. However, when an organisation suffers a crisis, can they be relied upon?
Read article
•Date: 3rd December 2004 •Region: UK •Type: Article •Topic: Telecoms continuity
Rate this article or make a comment - click here

John Lewis develops and patents its own crisis management solution
In-house Internet-based crisis management system developed to enhance the disaster recovery capabilities of John Lewis stores and supply chain.
Read article
•Date: 30th Nov 2004 • Region: UK •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Poor crisis communications puts reputations at risk
Research by Synstar suggests that many businesses are taking a muddled approach to communications during a crisis.
Read article
•Date: 25th Nov 2004 • Region: UK/W.Europe •Type: Article •Topic: BC stats
Rate this article or make a comment - click here

The most frequently covered crises
Survey looks at the crises most likely to move your company into the media spotlight.
Read article
•Date: 23rd Nov 2004 • Region: Various •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Teltone launches hosted emergency notification service
Includes 24/7 technical support and assistance.
Read article
•Date: 10th Nov 2004 • Region: N.America •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Crisis communications lessons…
Ari Fleischer, who served as press secretary for the Bush Administration for over two years, offers a unique view of crisis communications.
Read article
•Date: 7th October 2004 •Region: N.America •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Case study: KPMG Cayman Islands press release
KPMG has issued a press release which makes an interested case study in effective crisis communications.
Read article
•Date: 23rd September 2004 • Region: Various •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

Free crisis communications technical seminar
Wednesday 17th November, Institute of Directors, London
Read article
•Date: 10th September 2004 • Region: UK •Type: Article •Topic: Events
Rate this article or make a comment - click here

Crisis communications network for Sheffield businesses
UK Home Secretary, David Blunkett, has launched a new scheme to enable Sheffield businesses to receive early warning of possible incidents and to help emergency services coordinate disaster response.
Read article
•Date: 1st September 2004 • Region: UK •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

APX leverages EnvoyXpress to help alleviate energy shortages in California
EnvoyXpress used as the core notification technology for the California Power Authorities Demand Reserves Partnership’s demand response program.
Read article
•Date: 26th August 2004 • Region: N.America •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

Best practice: how to use automated notification systems
Having the raw capability to contact lots of people is only the start of an effective crisis communications capability…
Read article
•Date: 16th July 2004 •Region: UK//World •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

MessageOne launches AlertFind enterprise emergency notification and escalation service
Find any person, any group, anywhere, any time…
Read article
•Date: 30th June 2004 • Region: N.America •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Teltone introduces new emergency notification solution
Notify Express enables proactive announcements to inform key personnel quickly in crisis and non-emergency situations.
Read article
•Date: 3rd June 2004 •Region: N.America •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

‘Handling a crisis: lead government departments' areas of responsibility’
The UK government has published guidance which will enable business continuity planners to understand which government department will take the lead in any particular type of major crisis.
Read article
•Date: 28th May 2004 •Region: UK •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Best practices for incident management and crisis communications
Complimentary webinar hosted by Strohl Systems at 1 pm EST/10 am PST on June 16th. Featuring Gartner analyst Roberta Witty.
Read article
•Date: 21st May 2004 •Region: N.America/World •Type: Article •Topic: Events
Rate this article or make a comment - click here

SBC implements strike contingency plans and issues crisis communications statement
In response to threatened Communications Workers of America four-day strike.
Read article
•Date: 20th May 2004 •Region: N.America •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Crisis Management Workshop
Workshop: 10th-11th June 2004, SUNTEC International Convention Centre, Singapore.
Read article
•Date: 11th May 2004 •Region: SE Asia •Type: Article •Topic: Events
Rate this article or make a comment - click here

UK crisis communications provider adds logistics service
New service handles all the practicalities of convening and servicing a crisis management team.
Read article
•Date: 7th May 2004 •Region: UK•Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Media skills for BC and Crisis Management Professionals
May 27th London, IBM South Bank.
Read article
•Date: 4th May 2004 •Region: UK •Type: Article •Topic: Events
Rate this article or make a comment - click here

FreshDirect incident displays the benefits of crisis communications software
Quickly notifies 3,200 customers that service would be interrupted as a result of a power outage.
Read article
•Date: 28th April 2004 •Region: N.America •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

Emergency notification methods: what are the risks?
Harvey Fawcett conducts a risk assessment of the crisis communications methods available to businesses.
Read article
•Date: 23rd April 2004 •Region: UK/World •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

New specialist crisis communication product for aviation sector
'AirAlert' has been designed so that one airport official can manage a streamlined communications system during a crisis and communicate with all relevant stakeholders in real-time.
Read article
•Date: 7th April 2004 •Region: N.America •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

MiraTrac launched: real-time solution for disseminating and tracking critical incident response information
Guidry Group, Embella & BC Outsource join forces to deliver new real-time response and recovery solution.
Read article
•Date:1st April 2004 •Region: N.America •Type: Article •Topic: BC software
Rate this article or make a comment - click here

Before the business continuity plan
What can you do if your organisation doesn’t yet have a BCP, but you want to prepare for emergencies? Nathaniel Forbes offers some advice.
Read article
•Date: 19th March 2004 •Region: World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Crisis management – don’t forget the people!
Staff and customers are an often neglected part of both the planning and response phases of crisis management. David Perl provides a checklist of some of the key things to consider in this area.
Read article
•Date: 17th March 2004 •Region: World •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

US National Incident Management System approved
NIMS aims to enhance major incident crisis management and communications.
Read article
•Date: 2nd March 2004 •Region: N.America •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

Meeting the challenge of uncertain times
Many organisations have still to translate their business continuity plans from hard-copy format into a technology-driven total business continuity process, says Monica Visconti.
Read article
•Date: 13th February 2004 •Region: UK / Worldwide •Type: Article •Topic: BC general
Rate this article or make a comment - click here

Communications problems exacerbated London power cut chaos
A report into last summer's major power outage finds that crisis communications was badly at fault.
Read article
•Date: 10th February 2004 •Region: UK •Type: Article •Topic: Crisis communications
Rate this article or make a comment - click here

New development could greatly improve crisis communications accuracy and speed
Research project using GPS technology linked with ‘context aware’ messaging to reliably contact people.
Read article
•Date: 5th February 2004 •Region: N.America/World •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

Automotive Industry Action Group's crisis management process could save millions
DaimlerChrysler, Ford and General Motors in cooperation with suppliers have created a crisis management process for the North American auto industry.
Read article
•Date: 28th January 2004 •Region: N.America •Type: Article •Topic: Crisis management
Rate this article or make a comment - click here

itrezzo launches new version of Emergency Preparedness Software solution
Provides business continuity and sustained communications during and after a disaster via BlackBerry devices.
Read article
•Date: 28th January 2004 •Region: N.America •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

CODESPEAR introduces SmartMSG urgent notification software
Quickly broadcasts critical messages, bypassing e-mail to ensure prompt viewing and permit multi-device delivery.
Read article
•Date: 8th January 2004 •Region: N.America •Type: Article •Topic: Crisis comms
Rate this article or make a comment - click here

2003 CRISIS MANAGEMENT NEWS ARCHIVE