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Crisis predication and effective decision-making models
An overview by Robert A. Young, United States Capitol Police.
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•Date: 1st August 2008• Region: US/World •Type: Article •Topic: Crisis management
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New cards streamline access and speed recovery after a disaster
Will reduce costs and improve program manageability for the more than 20,000 New York City holders of Corporate Emergency Access System cards.
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•Date: 11th July 2008• Region: US •Type: Article •Topic: Crisis management
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Hanging on the telephone: some practical considerations for crisis communications
Patrick Roberts discusses the issue of call handling in a crisis situation.
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•Date: 20th June 2008• Region: UK/World •Type: Article •Topic: Telecoms continuity
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Amcom launches ‘next-generation’ mass notification solution
Amcom Software has announced the release of Amcom e.Notify 4.5, a next-generation advance in mass notification and emergency management technology. Read press release
•Date: 30th May 2008• Region: World •Type: Briefing •Topic: Crisis comms
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Crisis communications case study
A post-incident media statement by Sigue provides an interesting example of crisis communications.
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•Date: 16th May 2008• Region: US/World •Type: Article •Topic: Crisis comms
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Continuum Consultancy wins award
Ireland-based Continuum Consultancy has been presented with the ICT Excellence Awards 2008 'Technology Partnership of the Year Award' for its Continuum Plus crisis communications software.
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•Date: 9th May 2008• Region: W.Europe •Type: Article •Topic: Crisis comms
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Strohl adds emergency notification feature to PLANet
Enables community banks or credit unions to contact employees and vendors in a time of crisis.
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•Date: 1st May 2008• Region: US •Type: Article •Topic: Crisis communications
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Varolii introduces complete suite of workforce continuity applications
Four applications leverage best practices to provide effective communications through all stages of an emergency event.
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•Date: 24th April 2008• Region: World •Type: Article •Topic: Crisis communications
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US Commercial Mobile Alert System takes a step forward
But argument starts over who should fill the unified aggregator/gateway role.
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•Date: 16th April 2008• Region: US •Type: Article •Topic: Crisis communications
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Crisis management lessons from Terminal 5
The opening of Heathrow airport’s latest terminal should have been a flag-waving event, however it turned into a public relations and customer service disaster. Charlie Maclean-Bristol draws some lessons from the chaos.
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•Date: 2nd April 2008• Region: UK •Type: Article •Topic: Crisis management
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3n and SDI join forces to deliver complete crisis and incident management solution
3n and SDI Intelligent Solutions have worked in partnership to provide a crisis and incident management solution for the business continuity market.
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•Date: 18th March 2008• Region: US/World •Type: Article •Topic: Crisis management
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Rontal launches rugged portable incident management system
SimGuard4000 MOBILE enables incident management from mobile platforms, such as a vehicle or trailer.
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•Date: 13th March 2008• Region: Various •Type: Article •Topic: Crisis management
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Regional emergency communications coordination working group to meet for first time
FEMA Region 6 regional administrator William Peterson has announced the first meeting of the newly formed Regional Emergency Communications Coordination (RECC) Working Group. That meeting is set for January 23, at the FEMA Region 6 office in Denton, Texas.
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•Date: 11th January 2008• Region: US •Type: Article •Topic: Crisis communications
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Crisis monitoring : the art of preparation
Proactive threat monitoring is an important aspect of risk management. Steven Burns explains.
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•Date: 10th January 2008• Region: US/World •Type: Article •Topic: Crisis management
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British Red Cross running Disaster Response Challenge again
Event is a good opportunity to stretch your crisis management skills.
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•Date: 13th Dec 2007• Region: UK •Type: Article •Topic: Crisis management
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City of London Police upgrades business alert system
New Vocal contract provides London-based businesses with enhanced crisis communications.
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•Date: 23rd October 2007• Region: UK •Type: Article •Topic: Crisis comms
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MessageOne introduces the Incident Collaboration Center
New tools will ‘dramatically ease communication and coordination after any crisis’.
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•Date: 23rd October 2007• Region: US/World •Type: Article •Topic: Crisis management
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Crisis communications — readiness checklist
Al Czarnecki’s top ten items that should be in place for crisis communications prior to an incident.
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•Date: 19th October 2007• Region: Canada/World •Type: Article •Topic: Crisis comms
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3n launches Instacom 5.0 mass notification solution
Provides significant enhancements to meet the growing emergency communications demands of organizations worldwide.
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•Date: 12th October 2007• Region: World •Type: Article •Topic: Crisis communications
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When it comes to corporate reputation, negativity is contagious
A new scientific study research seeks to understand the conditions where group influence is strongest.
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•Date: 9th October 2007• Region: US/World •Type: Article •Topic: Crisis management
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When trauma strikes your workplace
Whether the result of a disaster or a day-to-day incident, many businesses will at some point face the need to manage a workplace trauma situation. In this article Trula Michaels LaCalle provides some advice on best practice.
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•Date: 28th Sept 2007• Region: World •Type: Article •Topic: BC general
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Beyond competence: identifying and understanding non-technical competencies for crisis management team members
Details a study aimed at identifying essential and non-technical competencies for crisis management team members.
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•Date: 21st Sept 2007• Region: UK/World •Type: Article •Topic: Crisis management
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Jefferson Parish launches the ‘Business Continuity Network’
Designed as a main point of contact for businesses in the event of a disaster.
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•Date: 4th Sept 2007• Region: US •Type: Article •Topic: BC general
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Solcara Control Centre to be implemented at UKvisas
The virtual online operations room, Solcara Control Centre, is to be implemented at the UKvisas division of the Foreign & Commonwealth Office. This major government organisation will be using Solcara Control Centre to manage operations and incidents in real-time and facilitate collaboration among team members in different locations, geographies and time-zones. Making full use of the tool’s replay functionality, audit trail and simplicity of use, the UKvisas crisis management team will be able to effectively communicate during and after an incident. www.solcara.com
•Date: 10th August 2007• Region: UK •Type: Briefing •Topic: Crisis management
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Queensland government signs emergency warning agreement with ABC
A new agreement between the Queensland Government and the Australian Broadcasting Corporation (ABC) will deliver early public warnings about significant emergencies affecting Queenslanders. Under this agreement, senior officers within the Queensland Government will be able to contact the ABC, via a dedicated number, to activate immediate emergency broadcasts. Full 24-hour response arrangements are in place and in the majority of cases emergency information to the public will be live within 15 minutes.
•Date: 10th August 2007• Region: Australia •Type: Briefing •Topic: Crisis comms
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WHISPIR launches in New Zealand
Whispir provides an ‘intelligent messaging platform’ that structures, automates and logs the delivery of voice, e-mail, web, mobile data and SMS message.
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•Date: 9th August 2007• Region: New Zealand •Type: Article •Topic: BC markets
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New incident management system for remote locations
SimGuard 6000 enables an organization’s headquarters to detect and control any incident in remote manned and unmanned facilities.
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•Date: 3rd August 2007• Region: World •Type: Article •Topic: Crisis management
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The corporate management of crises
Docleaf has published a report on an investigation into the level of readiness of UK companies to manage crises.
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•Date: 6th July 2007• Region: UK •Type: Article •Topic: Crisis management
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UK gets new crisis communications solution
ContinuumPlus, a new instant notification tool allowing organisations to contact key personnel with a single activation, delivering information simultaneously via mobile phone, PDA, landline, blackberry, pager, e-mail and fax has been launched by Continuum Consultancy. The system can send and receive up to 650,000 SMS responses per hour and up to 1,740 voice calls simultaneously through a network of multi-location resilient servers. Among the other features of the service is a dedicated conference bridge facility that allows all members of a crisis team communicate even if they are not located at one site. www.continuumltd.com
•Date: 28th June 2007 • Region: UK •Type: Briefing •Topic: Crisis communications
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Virginia Tech signs up with 3n
Agreement will significantly expand campus emergency notification system.
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•Date: 22nd June 2007 • Region: US •Type: Article •Topic: Crisis communications
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The time to act is always now
With Cadbury again in the news over its 2006 food safety failures, Jonathan Hemus looks at how to handle product recalls and the associated crisis communications.
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•Date: 19th June 2007• Region: UK/World •Type: Article •Topic: Crisis comms
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Findings from Chicago’s September 2006 CBD evacuation exercise published
New emergency response tools launched in response.
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•Date: 24th May 2007 • Region: US •Type: Article •Topic: Crisis communications
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An ABC of message maps
Message maps support effective communication in a crisis but narrow and rigid message mapping can be a trap in a crisis. John Salter provides guidance on this issue...
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•Date: 18th May 2007• Region: Australia/World •Type: Article •Topic: Crisis comms
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Researchers use simulation to study post-traumatic stress disorder
Weill Cornell Medical College seeking better understanding of PTSD; one of every ten people will develop PTSD during their lifetime.
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•Date: 15th May 2007 • Region: US/World •Type: Article •Topic: Crisis management
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Message maps: blueprints for pandemic preparedness
A white paper from 3n which examines the role of message mapping in pandemic crisis communications.
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•Date: 11th May 2007• Region: US/World •Type: Article •Topic: Crisis comms
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New Zealand companies failing to appreciate the importance of reputation risk
According to a survey by Senate Communication Counsel and TNS Global.
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•Date: 9th May 2007 • Region: New Zealand •Type: Article •Topic: Crisis comms
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‘Crisis Communications: A Primer for Teams’
A new book.
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•Date: 9th May 2007 • Region: World •Type: Article •Topic: Crisis communications
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Rapid response is key to managing reputation crises
According to a new report ‘Consumer responses to performance failures by high-equity brands’.
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•Date: 27th April 2007 • Region: World •Type: Article •Topic: Crisis management
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‘Rapid Call Out’ system launched by GemaTech
Can send up to one million messages per minute to employees, customers or suppliers to notify them of disruptive events.
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•Date: 27th April 2007 • Region: UK •Type: Article •Topic: Crisis communications
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BlackBerry’s crown slips
Widespread outage hits BlackBerry’s reputation for crisis communications resiliency.
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•Date: 19th April 2007 • Region: US/World •Type: Article •Topic: Crisis comms
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MIR3 launches updated ‘Intelligent Notification’ system
MIR3 has introduced what it says is a first-of-a-kind global emergency notification system.
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•Date: 30th March 2007 • Region: World •Type: Article •Topic: Crisis management
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Incident or crisis? Why the debate?
BS 25999 has replaced the term ‘crisis management’ with ‘incident management’. Peter Power explains why he thinks this is a mistake.
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•Date: 13th March 2007• Region: UK •Type: Article •Topic: Crisis management
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Emergency procedures – flowcharts
Joseph McHugh and Sandesh Sheth describe how to construct an emergency procedure flowchart.
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•Date: 19th Feb 2007• Region: US/World •Type: Article •Topic: Crisis management
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Incident Command Systems and business continuity
By Dave Newsom, Senior Security and BC/DR Consultant and Distinguished Member of Consulting Staff, Alcatel-Lucent.
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•Date: 2nd Feb 2007• Region: US/World •Type: Article •Topic: Crisis management
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Communicating complex risks
Although aimed at the food and drink industry, this article by Chris Woodcock provides useful general advice on crisis communications.
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•Date: 25th Jan 2007• Region: UK/World •Type: Article •Topic: Crisis comms
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XL Insurance launches product recall insurance with integrated crisis management cover
New primary food and drink product contamination insurance includes integrated crisis management cover.
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•Date: 24th January 2007 • Region: UK •Type: Article •Topic: Retail BC
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The British Red Cross Disaster Response Challenge
Want to know how you would respond in a real disaster situation?
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•Date: 5th January 2007 • Region: UK •Type: Article •Topic: Crisis management
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Harris Interactive Online survey reviews crisis planning in US companies
Highlights top worries and the crisis management plans in place to deal with incidents that occur.
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•Date: 4th Jan 2007 • Region: US •Type: Article •Topic: Crisis management
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Council of the European Union and European Commission conducts crisis exercise
The chosen scenario was a near-simultaneous terrorist attack in five EU cities.
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•Date: 3rd Nov 2006• Region: W.Europe/UK •Type: Article •Topic: Terrorism
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Solcara Crisis Control Centre version 1.5
Solcara has launched an updated version of its Crisis Control Centre software tool. This new release will make information sharing in crisis situation ‘easier than ever before’. Solcara Crisis Control Centre is an online virtual incident room, replacing whiteboards and flipcharts as the means of capturing and disseminating information during an incident. More details
•Date: 27th Oct 2006 • Region: UK/World • Type: Briefing •Topic: Crisis management
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Crisis management: how to plan for the unknown
As business continuity planners, how do we deal with a novel or unexpected incident, especially when there in nothing in the text books or existing methodologies to provide guidance? By Andrew Fernandes.
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•Date: 29th Sept 2006 • Region: US/World • Type: Article •Topic: Crisis management
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Communicating in a crisis – which technologies can be relied on?
A white paper that looks at which commercially available communication systems really work effectively in a crisis.
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•Date: 22nd Sept 2006 • Region: Various • Type: Article •Topic: Telecoms continuity
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Companies failing to keep up with brand and reputation threats linked to information security issues
Must do more to develop contingency plans and brand strategies to address both the risks and opportunities: CMO Council study.
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•Date: 21st Sept 2006• Region: US/World •Type: Article •Topic: Crisis comms
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Getting to grips with mobilising crisis teams
While most large organisations nowadays have crisis plans in place, mobilising the right people at the right time remains a problem.
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•Date: 8th September 2006 • Region: UK/World• Type: Article •Topic: Crisis man.
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3n launches pandemic crisis communications solution
Communication tools and message maps provide the foundation for a comprehensive pandemic communication planning and messaging tool.
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•Date: 29th August 2006• Region: US/World •Type: Article •Topic: Crisis comms
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Crisis communications – the importance of inbound messaging
Analyzing past events and strategizing to prevent future ones has revealed a key communications issue – communications cannot be a one-way street. By David Page.
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•Date: 11th August 2006 • Region: US/World • Type: Article •Topic: Crisis comms
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European integrated risk management solution will enhance coordination and interoperability during crises
Lessons learned from the Prestige disaster are helping researchers develop a new solution to help prevent, contain and respond to future catastrophes.
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•Date: 18th July 2006• Region: W.Europe •Type: Article •Topic: Crisis management
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Crisis communications: the new economy way!
Vignesh Karthic looks at crisis communications lessons that can be learned from recent events in Mumbai.
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•Date: 14th July 2006 • Region: Asia • Type: Article •Topic: Crisis communications
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Office-Shadow and MissionMode to offer joint crisis management and communications solution
Partnership will result in integrated business continuity planning and crisis communications tools.
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•Date: 13th July 2006• Region: UK/World •Type: Article •Topic: Crisis comms
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Intellectual property theft and business continuity: a case study
Part two of an article in which Allen Johnson shows why intellectual property theft can be a genuine business continuity threat and offers some crisis management lessons from a real-life IP theft situation.
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•Date: 7th July 2006 • Region: UK/World • Type: Article •Topic: Crisis comms
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AlarmPoint releases Enterprise 3.0 on next-generation AlarmPoint platform
AlarmPoint Systems has announced the availability of AlarmPoint Enterprise 3.0. Built on the next-generation AlarmPoint platform known for people-focused notification that finds appropriate personnel and enables resolution, AlarmPoint Enterprise redefines control over the event notification process. As an enterprise-grade event notification and resolution application for use in incident, support, service impact, event and continuity management processes, AlarmPoint Enterprise automates dispatch with centralized interactive event notification, eliminates human error in the process, manages event and personnel assignment, and maintains service availability for complex, business-critical applications. Read press release
•Date: 7th July 2006 • Region: World • Type: Briefing •Topic: Crisis comms
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Intellectual property theft and business continuity: a case study
Part one of a two part article in which Allen Johnson shows why intellectual property theft can be a genuine business continuity threat and offers some crisis management lessons from a real-life IP theft situation.
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•Date: 30th June 2006 • Region: UK/World • Type: Article •Topic: Crisis management
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New e-book published: ‘101 uses for emergency notification’
Dorian Cougias, best-selling author of ten disaster recovery books and a professor of computer science at the University of Delaware, has written an e-book which profiles 101 emergency communication scenarios.
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•Date: 29th June 2006• Region: US/World •Type: Article •Topic: Crisis communications
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Comment on the Cadbury recall
On Friday 23rd June Cadbury announced a major recall of seven of its chocolate products. Chris Woodcock comments on the crisis management aspects of the recall.
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•Date: 27th June 2006• Region: UK •Type: Article •Topic: Crisis communications
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Reputational risk assessment
They used to say that the first 24 hours of a crisis was critical. Now, it’s the first hour. Read article
•Date: 13th June 2006 • Region: UK/World • Type: Article •Topic: Crisis management
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Guidelines for improving and protecting corporate reputation
Deon Binneman describes various actions that should be taken to boost and bolster reputation.
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•Date: 23rd May 2006 • Region: Africa/World • Type: Article •Topic: Op. risk
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Crisis communications and disaster response
David Page provides an overview of best practices which will help companies continue to communicate through any incident.
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•Date: 5th May 2006 • Region: US/World • Type: Article •Topic: Crisis comms
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Defining crisis management team competence
Much has already been written on crisis management team leadership but little on what makes an effective CMT member. Lorna Anderson, Group Business Continuity Manager, AEGON UK, is seeking to address the issue, and asks for your help…
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•Date: 28th April 2006 • Region: UK • Type: Article •Topic: Crisis management
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Why reputation is a major factor in business continuity and crisis management
Reputation risk is a core aspect of business continuity and crisis management, says Chris Woodcock.
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•Date: 26th April 2006 • Region: UK/World • Type: Article •Topic: Crisis management
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3n launches Instacom 4.0, featuring enhanced GIS-enabled notification tools
GIS capabilities enable geographic boundaries to be imposed on crisis communications messages.
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•Date: 26th April 2006• Region: US/World • Type: Article •Topic: Crisis comms
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Four Florida counties launch MIR3 Intelligent Notification platform for emergency operations and business continuity
MIR3 has received a contract from the Miami Urban Area Security Initiative (UASI) to provide expanded Intelligent Notification services in the Florida counties of Miami-Dade, Broward, Palm Beach and Monroe . The multi-modal Intelligent Notification solution was chosen for high-speed emergency communications in these four areas after a highly successful pilot of the technology in the City of Miami . During 2004 to 2005, the City of Miami used the MIR3 Intelligent Notification platform an average of once a month to speed the process of notifying and mobilizing first responders and other key individuals during disasters. http://www.mir3.com/
•Date: 23rd Feb 2006• Region: US • Type: Article •Topic: BC markets
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MessageOne expands communications capabilities in new version of its emergency notification and escalation solution
AlertFind now offers telephone hotline services and incident management capabilities.
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•Date: 22nd Feb 2006• Region: US/World • Type: Article •Topic: Crisis comms
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Some myths of crisis and issues communications
Chris Woodcock highlights the most common false assumptions that are made when it comes to crisis communications.
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•Date: 27th Jan 2006 • Region: UK/World • Type: Article •Topic: Crisis communications
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Crisis communications: get it right - the first time
John Glenn offers some thoughts on effective crisis communications.
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•Date: 27th Jan 2006 • Region: US/World • Type: Article •Topic: Crisis communications
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Incident Action List
A comprehensive checklist has been provided by Alan Bastick, Business Continuity Coordinator, at Perth’s Edith Cowan University.
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•Date: 20th Jan 2006 • Region: Australia/World • Type: Article •Topic: Crisis man.
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Temple University survey explores public crisis communications
What the general public needs to hear during a disaster and who they expect to hear it from...
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•Date: 15th Dec 2005 • Region: US• Type: Article •Topic: Crisis communications
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Pandemic or pandemonium? Drawing on crisis management best practice to prepare for the worst
Chris Woodcock looks at the crisis management and communications aspects of pandemic planning.
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•Date: 13th Dec 2005 • Region: UK • Type: Article •Topic: UK pandemic planning
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Beware the blog…
A new white paper, ‘Measuring the Influence of Bloggers on Corporate Reputation’ looks at the influence of bloggers versus conventional media.
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•Date: 9th Dec 2005 • Region: World • Type: Article •Topic: Crisis management
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Continuity Planning Associates launches Crisis Commsuite
New tool’s principal purpose is to ease the free flow of communication between multiple teams in multiple locations during crises.
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•Date: 17th Nov 2005 • Region: UK • Type: Article •Topic: Crisis management
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Strohl Systems releases NotiFind 3.0
Strohl Systems has released a new version of NotiFind, which enables users to transfer the relationships that tie plans together such as call trees and plan hierarchies between the emergency notification system and Strohl's LDRPS business continuity planning software. NotiFind 3.0 also provides support for alphanumeric pagers and features the ability to create scenarios, define escalation rules and enhanced management control and security over teams. www.strohlsystems.com
•Date: 17th Nov 2005 • Region: US/World • Type: Briefing •Topic: Crisis comms.
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Crisis Checklist: the press office
The first in a series of ‘print and keep’ checklists to provide a plan development aide-mémoire.
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•Date: 11th Nov 2005 •Region: UK/World •Type: Article •Topic: Crisis management
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The crisis team and crisis room: a guide to getting the basics right
If the first 24 hours of a crisis are important, the first hour is vital. Chris Woodcock highlights the preparations that need to be in place to ensure that immediate crisis response is effective.
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•Date: 31st October 2005 •Region: UK/World •Type: Article •Topic: Crisis management
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‘Citizen journalism’: an emerging reputation risk
Deon Binneman looks at how Blogs are changing the rules of reputation management and protection.
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•Date: 6th October 2005 •Region: World •Type: Article •Topic: Crisis communications
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Fuel protests: business continuity lessons from 2000
Following the fuel protests in 2000, Chris Woodcock produced a document that highlighted the business continuity and crisis communications lessons that businesses could learn. Here, with the UK facing the prospect of a new rash of fuel protests, Chris provides an updated version.
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•Date: 13th September 2005 •Region: UK •Type: Article •Topic: BC gen. / Crisis comms
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MessageOne launches enterprise emergency notification and escalation solution
Designed to meet the most stringent requirements of large enterprises for data privacy and access control.
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•Date: 23rd August 2005 • Region: US/World • Type: Article •Topic: Crisis comms
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A check-list for dealing with a fatality involving anyone you have a ‘duty of care’ over
David Perl presents a summary of things to consider when dealing with any unexpected fatality.
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•Date: 16th August 2005 •Region: World •Type: Article •Topic: Crisis management
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Luxembourg government selects AlarmTILT for crisis communication
The Luxembourg government has selected M-PLIFY's AlarmTILT Emergency solution to instantly reach key people in emergency situations. The solution, provided as a fully managed service, has been deployed in several departments. The government intends to use the first six months to get valuable feedback from key users. At a later stage, AlarmTILT should be fully integrated into a dedicated governmental IP network. www.alarmtilt.com
•Date: 16th August 2005 •Region: W.Europe •Type: Briefing •Topic: Crisis comms
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National Weather Service Forecast Office deploys notification system for emergency management agencies
The US National Weather Service’s Fort Worth/Dallas forecast office has deployed MessageOne’s AlertFind emergency notification system. This will allow the office to quickly and easily notify first responders prior to the issuance of public weather products. www.messageone.com
•Date: 16th August 2005 •Region: US •Type: Briefing •Topic: Crisis comms
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Sydney gets new SMS terror alert system
The Straits Times has reported that text messages on mobile phones and e-mail will alert hundreds of building managers and fire wardens to start evacuating office workers and shoppers in Sydney's central business district in the event of a terrorist attack. In unveiling the new evacuation plans, the authorities said people would be told to gather at three open-air sites where they would be directed to the best transport route home. Emergency marshalls would help direct the evacuation. Read the story
•Date: 10th August 2005 • Region: Australia • Type: Briefing •Topic: Terrorism
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Criticall launches new version of crisis communications solution
Version 2 of EmergencyCall released.
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•Date: 28th July 2005 • Region: UK • Type: Article •Topic: Crisis communications
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Critical success factors for effective crisis management
David Perl provides a checklist-style overview of the CSFs for managing a crisis.
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•Date: 12th July 2005 •Region: US/World •Type: Article •Topic: Crisis management
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Crisis management for tourism businesses
Sector-specific crisis management information from the London Development Agency and Visit London.
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•Date: 12th July 2005 • Region: UK • Type: Article •Topic: Crisis management
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Crisis communications management readiness questionnaire
A checklist to help organisations ensure that they have covered critical areas of crisis communications.
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•Date: 7th July 2005 •Region: Africa/World •Type: Article •Topic: Crisis communications
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Crisis communications case study: BellSouth
Bellsouth has issued a proactive crisis communications press release which provides a useful case study in good practice.
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•Date: 26th May 2005 • Region: N.America • Type: Article •Topic: Crisis comms
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Business Roundtable publishes business protection guidance
Two new documents explore best practice in business security, crisis management and business continuity.
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•Date: 4th May 2005 • Region: N.America •Type: Article •Topic: BC general
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The top five ways that companies benefit from emergency mass notification systems
According to National Notification Network.
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•Date: 4th May 2005 • Region: US/World •Type: Article •Topic: Crisis communications
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New South Wales to upgrade emergency communications system
The NSW state government is shortly to close a request for quotation (tender) for managed digital services to upgrade its existing trunked radio network system and communications links between various emergency response agencies. Read the ZD Net story.
•Date: 28th April 2005 •Region: Australia •Type: Briefing •Topic: Crisis comms
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MIR3 announces new web services interface for development and integration of notification communication capabilities
inWebServices can add, extend and enhance critical communications capabilities in third-party applications. Read press release
•Date: 28th April 2005 • Region: N.America•Type: Briefing •Topic: Crisis comms
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Accounting for staff in a crisis
Survive's next Crisis Management special interest group workshop will focus on what represents good practice in looking after the best interests of employees in the event of an incident. Thursday 23rd June, London.
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•Date: 15th April 2005 • Region: UK •Type: Article •Topic: Crisis management
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New BlackBerry software enables rapid location of key staff members in a crisis
GPS-based emergency mapping application launched.
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•Date: 8th April 2005 • Region: N.America •Type: Article •Topic: Crisis communications
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Choosing a crisis notification system
There are a growing number of crisis communications solutions on the market, so how do business continuity managers set about choosing the best one for their organisation? Kathy Veldboom provides a checklist of key considerations.
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•Date: 24th March 2005 •Region: US/World •Type: Article •Topic: Crisis communications
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EnvoyWorldWide adds new functionality to enterprise notification system
Attendees at this week's Disaster Recovery Journal Conference in Orlando will see a demonstration of smart device activation, allowing notifications to be triggered from any HTML-enabled device including BlackBerry, PocketPC and Palm devices as well as a streamlined process for saving events and related teams for added preparation for unplanned events. Read press release
•Date: 8th March 2005 • Region: N.America •Type: Article •Topic: Crisis comms
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Nottingham implements new crisis communications system
Nottingham city council has launching a joint crisis communications scheme with the police to send out information to businesses if the city is affected by a natural disaster or terrorist incident. The authority is using a Vocal system which works by businesses signing up to receive information from the police via a pager, email, or text. www.priorityalert.co.uk
•Date: 3rd March 2005 • Region: UK •Type: Briefing •Topic: Crisis communications
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3n crisis notification system implemented by Goodyear
National Notification Network (3n), a leading US provider of mass notification systems, has announced that Goodyear Tire and Rubber Company is to use the 3n Mass Notification System as part of its emergency notification and communications plan. www.3nonline.com
•Date: 25th February 2005 • Region: N.America •Type: Article •Topic: Crisis comms
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Crisis communications case study: Deloitte
Following a fire at the Deloitte Office Tower in Madrid , Deloitte issued the following crisis communications media statement...
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•Date: 22nd February 2005 • Region: W.Europe •Type: Article •Topic: Crisis comms
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Key rules for choosing an emergency notification system
MessageOne has published a free report on ‘choosing and managing an emergency notification system. ’ Download from http://www.messageone.com/s62/ - simple registration is required before the report can be accessed.
•Date: 21st February 2005 • Region: US/World •Type: Briefing •Topic: Crisis comms
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Crisis management - the known, the unknown, and the unknowable
Remarks by Mr Donald L Kohn, member of the Board of Governors of the US Federal Reserve System.
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•Date: 27th January 2005 • Region: US/World •Type: Article •Topic: Financial sector
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Building a capable emergency management team
Perhaps the single most important factor in determining the long-term success of an enterprise during a crisis is the performance of the emergency management team. Jim Burtles explains how to go about building an excellent EMT.
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•Date: 21st January 2005 •Region: UK/World •Type: Article •Topic: Crisis management
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EnvoyWorldWide awarded crisis messaging patent
EnvoyWorldWide has announced today that the US Patent and Trademark Office has awarded the company patent number 6,842,772 titled, “Application Program Interface for Message Routing and Management System.” The patent has been issued for the company’s application programming interface which facilitates the transmission of messages composed on one or more input devices to multiple recipients by means of multiple communications devices, including conventional or wireless telephone, facsimile transmission, pager, or e-mail. www.envoyworldwide.com
•Date: 18th January 2005 • Region: N.America •Type: Briefing •Topic: BC markets
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Researchers developing crisis management support tool
New simulation software will help in disaster decision making.
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•Date: 13th January 2005 • Region: N.America •Type: Article •Topic: Crisis management
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Incident management checklist
SunGard Availability Services has provided a comprehensive checklist to help business continuity managers manage cris