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Business Continuity Specialist

Location: US, MI, Detroit
Company: Quicken Loans Inc

The Business Continuity Specialist on the Enterprise Services team supports the business continuity program initiatives, drives continuous improvement of the teams’ internal processes and ensures Quicken Loans meets or exceeds our client and regulatory business continuity requirements. The Business Continuity Specialist reports to the Director of Business Continuity and is responsible to lead or support all elements of the business continuity program.


  • Lead or support components of the business continuity program including governance, communication, risk assessments, business impact analyses, business continuity planning, tests and exercises, awareness and IT disaster recovery activities
  • Develop and maintain business continuity plans
  • Identify, analyze and align business recovery requirements with IT recovery capabilities to ensure plans are sound and gaps are identified and communicated
  • Provide subject matter expertise to business teams, IT and other internal and external teams
  • Work collaboratively with technology teams to identify potential technology resilience risks in project initiatives
  • Provide support during emergencies, incidents or crises that require the activation of continuity plans
  • Prepare for, participate in and maintain documentation for audits and/or regulatory reviews
  • Provide general compliance and internal/external audit support to other teams and customers
  • Work closely with Crisis Management team members to continually mature and improve response to disruptive events


  • Five years of experience in business continuity, organizational resilience, crisis management, risk management, IT disaster recovery or related area
  • Familiarity with standards such as ISO 22301:2012, NIST and FFIEC Appendix J
  • Experience managing multiple projects and working with cross-functional teams
  • Excellent written, verbal communication, and presentation skills

More details and apply.

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Business continuity can be defined as 'the processes, procedures, decisions and activities to ensure that an organization can continue to function through an operational interruption'. Read more about the basics of business continuity here.

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