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Business Continuity Lead

Location: UK, Bracknell, Berkshire
Agency: Tech Mahindra

Expected to last 6-12 months.

Specific Requirements

The Avaya Business Continuity Technical consultant will work with the Customer, Avaya Managed Service teams and Avaya Product House to develop the overall Business Continuity Plan based on the Avaya solution and their detailed understanding of the high availability & survivability design & functionality of the solution.

  • This role is required to provide technical leadership on the business continuity implications of the solution which comprises multiple datacenters (UK, UAE & Philippines) with PodFX (CPOD) deployed with the following components:

    • Communication Manager

    • System Manager

    • Application Enablement Services

    • Intelligent Customer Routing

    • Call Management Services

    • Work Force Optimisation / Work Force Management

    • Aura Messaging

    • Aura Experience Portal

    • Session Border Controllers

    • VMWare environment

  • Requires a senior technical support/design engineer with experience supporting complex Avaya solutions and Avaya Contact Centre solutions, across a broad range of the above products

  • Must have strong understanding of high availability and survivability configurations and failover principles

  • Relevant Avaya Certifications / Accreditations

  • Strong Day 2 maintenance troubleshooting support skills and experience

  • Experience with Day 1 Design, Implementation and or Configuration

  • Strong customer management and communication skills, both written and verbal are also essential, including detailed process and documentation experience

  • Will be required to co-ordinate local and virtual global team in the support of business continuity planning and testing

More details and apply.

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Business continuity?

Business continuity can be defined as 'the processes, procedures, decisions and activities to ensure that an organization can continue to function through an operational interruption'. Read more about the basics of business continuity here.

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