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Crisis Manager

Location: Ireland, Dublin
Company: Bank of Ireland

The Group`s Crisis Management (GCMT) Framework is a sub-framework and component part of the overall BCM Framework. It is a critical component part of the Group`s overall approach to ensuring it`s resilience in response to business disruption events.

The role holder is responsible for implementing the Crisis management framework, management tools and methodologies into Group

Key Responsibilities

  • Responsible for embedding Group`s Crisis Management Framework into Group
  • The Group Crisis Management Manager is responsible for the Group Crisis Management Plan.
  • Ensure that appropriate Business Continuity Plans are in place at Group level and across the Group to protect , as far as is possible, the continuity of services in a crisis or assist the early resolution of any crisis,
  • Ensure they are prepared to manage any crisis, understand their role on the GCM and undertake appropriate training, as deemed necessary.
  • Setting, reviewing, updating and communicating the strategic response to a Crisis incident
  • Deliver Crisis Management and Resilience programme activities including: running workshops, scenario development, exercise planning, delivery and facilitation, document maintenance and reporting; aligned to the Groups Crisis Management Framework
  • Consulting stakeholders when determining the Group`s Crisis Management response
  • Notifying the Executive Board and escalating where appropriate;
  • Ensuring the strategy for a crisis is documented in order to provide a clear audit trail including changes to the Crisis Management strategy
  • Setting the schedule for reporting and situational updates from the Group CM members and from the relevant Group teams
  • Responsible for the overall command structure for ensuring that health and safety of staff.
  • Ensure adherence to internal and external governance, regulatory and industry reporting requirements for Group Crisis Managment

Essential Qualifications

Relevant 3rd level qualification

Essential Skills & Experience

  • Previous Experience in a similar Crisis Management position, ideally within the financial services sector
  • Ability to deal with complex, often conflicting priorities to satisfy a broad stakeholder base
  • Ability to identify, manage, and structure key issues and problems
  • Capacity to be proactive in bringing new ideas/learnings to table
  • Excellent stakeholder/relationship building skills and strong organizational ability
  • Ability to write and communicate relevant policies and reports to various stakeholders
  • Document and maintain processes and procedures in line with best practice and the Groups BCM Framework
  • Capacity to be proactive in bringing new ideas/ learning`s to the table
  • Strong attention to detail
  • Excellent interpersonal skills and able to communicate effectively at different levels within the organisation
  • Demonstrable experience in project management and problem resolution
  • Capable of working under pressure together with strong decision making skills


Financial Services experience and understanding of banking industry and regulation

Closing date: Aug 25, 2017

To apply, click here

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