IT disaster recovery, cloud computing and information security news

Survey shows that many organizations are using multiple cloud providers to enhance resilience

‘The Truth in Cloud’ study by Vanson Bourne and commissioned by Veritas Technologies, surveyed 1,200 global business and IT decision makers in 13 countries, revealing that customers are embracing multi-cloud as a key component of their business strategies. Within the survey, customers indicated they use a variety of cloud service providers, including public clouds and hosted private clouds. With respect to infrastructure as a service (IaaS) specifically, over two-thirds (67 percent) of organizations state they use, or plan to use, two or more cloud providers. 42 percent say they are using, or plan to use, three or more cloud providers, with common goals of improving resiliency and data security, as well as reducing capital expenditures (Capex) and operating expenses (Opex).

Other key findings of the survey were as follows:

Misconceptions of data management in the public cloud  

Although organizations are adopting a multi-cloud approach, the research shows that when it comes to public clouds specifically, there are likely misconceptions around which party holds the ultimate responsibility for data management: the customer or the cloud provider:

  • More than eight in ten (83 percent) of organizations that use or plan to use IaaS believe that their cloud service provider takes care of protecting their data in the cloud.
  • More than two-thirds (69 percent) of respondents believe they can place all responsibility for data protection, data privacy and compliance on cloud service providers.
  • Over half (54 percent) of organizations believe it is the responsibility of the cloud service provider to securely transfer data between on-premises and cloud.
  • Over half (51 percent) believe it is the responsibility of the cloud service provider to back up workloads in the cloud.
  • More than one in two (55 percent) of organizations also believe that application uptime is the responsibility of the cloud provider.

"Our legal teams reviewed contracts from multiple public cloud service providers to help Veritas understand what customers and cloud service providers are responsible for with respect to data management in the public cloud," said Mike Palmer, executive vice president and chief product officer, Veritas. "Despite customers' belief that cloud providers hold the responsibility of data management, cloud service provider contracts usually place data management responsibility on customers. Our research backed up our assumptions that the primary responsibility for data management lies with the customer," Palmer added.

Future cloud trends

According to the study, IT spending on cloud technologies, including public cloud providers, is expected to rise from 12 percent in 2017 to 18 percent within the next two years. The trend is likely to continue and increase, as more than half (58 percent) of organizations that currently use one cloud provider indicate they plan to expand their portfolio across multiple cloud platforms.

"As more companies embrace a cloud-first mentality, the need to navigate the complexities of a multi-cloud world is critical. As with on-premises environments, customers should consider all aspects of data management as they journey to the cloud, from data protection, compliance readiness and workload portability to business continuity and storage optimization," said Palmer.

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