| Compliance is no barrier to financial sector remote working
It has been almost a year since the FSA undertook its six week business continuity exercise, which highlighted a strong reluctance among the financial services industry to implement flexible/home working strategies in the event of a disaster. However, even with the unprecedented impact of the summer floods on UK businesses there does not appear to have been any shift in attitude from within the industry. The government has urged employers to let employees work from home in the event of a disaster, such as a ‘flu pandemic or terrorist attack. But for many organisations, particularly those in the financial sector, ensuring business as usual, is overshadowed by the need to ensure effective compliance controls at all times. And this is the challenge: if financial institutions are to embrace flexible working there are some serious issues to be addressed. To meet compliance requirements not only must incoming calls be automatically rerouted to the remote/home worker but both inbound and outbound calls must also be recorded. Contrary to popular belief specialist telecom vendors can provide secure, reliable technology today that both enables employees to work seamlessly from home and meets the increasingly stringent compliance requirements. Isn’t it time for the industry to take remote working seriously? Yours sincerely Graham Chick
•Date: 9th October 2007• Region: UK •Type: Article •Topic: Financial sector
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