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Senior Director, Business Continuity

Location: US, CT, Hartford (Hybrid)
Company: Travelers

Travelers is seeking a Business Continuity (BC) Senior Director who will be responsible for overall effectiveness of the enterprise BC program, in alignment with the governing bodies and stakeholders across the enterprise Business Resilience (BR) program consisting of Crisis Management, Disaster Recovery, as well as Business Continuity. In this leadership position, you will develop and manage BC Policies and Standards, and participate in the ongoing development of the BR strategy and toolset utilized across the enterprise. You will have leadership accountability for monitoring compliance, mitigating risks and improving enterprise preparedness for any type of event or crisis that maybe disruptive to the business. You will ensure close alignment and support for the enterprise Business Resiliency Risk Committee including but not limited to the quarterly updates on program maturity and risk mitigations.

This position will have direct reports.

Travelers offers a hybrid work location model that is designed to support flexibility.

Job role

  • Leads and enhances the operating model and overall effectiveness of the enterprise Business Continuity program, in alignment with the governing bodies and stakeholders across the enterprise Business Resilience program consisting of Crisis Management, Disaster Recovery, as well as Business Continuity. Supports the ongoing development of the Business Resiliency strategy and toolset utilized across the enterprise.
  • Working closely with the enterprise Business Resiliency (BR) leader, establishes and drives strategy for enterprise BR that includes Business Continuity, Disaster Recovery and Crisis Management programs, and deliver quarterly updates to the enterprise BR Risk Committee regarding program maturity and risk mitigation.
  • Provides oversight and compliance monitoring to ensure adherence to Policies and Standards. Collaborates with business continuity teams within the business areas to solicit input and drive Business Continuity process enhancements.
  • Ensures that the opportunities identified to decrease business risk and increase recovery capabilities in the event of a disaster for all resources, are fully understood and communicated to the business leaders and included as part of the Business Resiliency Risk Reporting. Escalates issues with findings that are not being addressed appropriately by the business management.
  • Influences and escalates, as appropriate to business partners in the importance of risk management in their contingency and recovery planning, including the preparedness of operational risks (i.e. system and telephony failures). Ensures ongoing training of program requirements and supporting tools.
  • Drives the testing strategy and development of relevant scenarios for annual business and enterprise exercises, define the annual schedule and ensures lessons learned reviews, documentation, and tracking of identified issues and mitigations.
  • Ensures appropriate oversight for actual business continuity events; including facilitating lessons learned activities and resulting program enhancements.
  • Ensures compliance monitoring of daily/monthly/quarterly and ad hoc reports and dashboards. Updates data discrepancies identified in reports and systems.
  • Proactively researches regulatory best practices and/or requirements and provides details to management to enhance the program. Collaborates with peers locally and nationally to share knowledge.
  • Provides management oversight for team of enterprise Business Continuity Consultants who collaborate with Business Continuity stakeholders across the enterprise and ensures appropriate business outcomes.
  • Provides assistance and mentoring to other internal departments and Business Continuity team. Builds and maintains productive relationships. Serves as partner and risk management resource.
  • May include all or the majority but not limited to these components.

More details and apply.

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Business continuity?

Business continuity can be defined as 'the processes, procedures, decisions and activities to ensure that an organization can continue to function through an operational interruption'. Read more about the basics of business continuity here.

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