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Business Continuity and Operational Resilience Manager

Location: UK, Manchester, Liverpool, Glasgow or Edinburgh
Company: Investec

This role is responsible for maintaining and enhancing the Business Continuity Management (BCM) and Operational Resilience (OR) policy and framework for Investec Wealth & Investment (IW&I), ensuring appropriate tools are in place to manage the key elements of the BCM / OR framework and facilitating the annual calendar.

Job role

Business Process Documentation & Review

  • Facilitate the annual review of Business Impact Analysis (BIA), Business Continuity Plans (BCP)
  • Provide robust reviews and challenge of BIA's and BCP's
  • Maintain the BCM and OR tool where all business processes, recovery time objectives (RTO's) and continuity plans are stored
  • Ensure updates to BCM and OR related links / sites such as shared folders and staff information hubs is accurate and valid

Important Business Service (IBS), Impact Tolerance and Mapping Review

  • Facilitate the annual review, set standards and expectations for quality and deadlines 
  • Attend change forums to be aware of changes proposed or operationally ready
  • Quality assurance over all IBS mapping stored on the BCM and OR tool

Scenario Testing

  • Facilitate the annual BCP & IBS testing cycle, set standards and expectations for quality and deadlines
  • Prepare a proposal for annual scenario testing, highlighting vulnerabilities related to dependencies which will be tested 
  • Assist in planning, scheduling and execution of testing, including co-ordination with the relevant business areas
  •  Ensure test results and lessons learnt are captured, tracked and reported accordingly

Training & Awareness

  • Promote a culture of operational resilience across IW&I through regular training and awareness
  • Assist in developing and maintaining a comprehensive annual training plan for all staff
  • Provide training to members of the Incident Management Team (IMT) and Crisis Management Team (CMT)


  • Ensure a comprehensive reporting output is in place / developed, that continues to meet regulatory guidance
  • Preparation of internal committee reporting summarising the status of the programme, highlighting key areas of risk or further development
  • Provide input to the annual review and update of the Self-Assessment and recommendations for continuous improvement
  • Distribute reporting to key stakeholders including Operational Resilience Forum (ORF) members
  • Provide oversight, reporting and escalation of remedial actions identified from vulnerability assessments and scenario testing
  • Deputy Representative for IW&I in external forums and committees (i.e. Operational Resilience Collaboration Group, UK Finance)

Incident & Crisis Management 

  • Make informed IMT / CMT invocation decisions based on information received
  • Support the IMT / CMT and ensure the Crisis Management Plan is being followed
  • Maintain Crisis Management Plans and tools
  • Coordinate with Global Crisis Communication Team and other entities impacted if required
  • Conduct post incident reviews to identify and document lessons learnt

BCM and OR Policy and Framework

  •  Monitor changes in the industry and regulations which IWI need to respond to and ensure appropriate action is taken
  • Update Operational Resilience Policy and submit to internal committees for review and approval
  • Challenge Operational and Technology teams to enhance and mature Operational Resilience capabilities 
  • Provide input into the Operational Resilience Forum (ORF) and chair meetings as and when required
  • Conduct third party resilience assessments
  • Support the Business Continuity & Operational Resilience Senior Manager with ad hoc requests as and when required

More details and apply

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