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US Business Continuity & Crisis Management Manager

Location: US, Remote
Company: Qurate Retail Group

Reporting to the Sr Manager, Global Business Continuity & Crisis Management, this position provides leadership, strategic direction, and management of the Business Continuity Program (BCP) supporting QRG markets and select business lines globally.

The primary focus of this role under is to manage the BC program, identifying critical business processes, prioritizing the associated risk, and developing planning and preparedness strategies to mitigate the risk to the business resulting in minimal operational disruptions.

The position works closely across the business and externally with key stakeholders to ensure that achievable business continuity, crisis management, and emergency management milestones are established, communicated, and achieved on time, and that adequate and properly skilled resources are applied, ensuring successful planning, training, testing, and actual execution of associated plans.

Job role

Business Continuity

The Business Continuity portion of this role includes supporting local business continuity role holders (business continuity owners and business continuity champions) in developing a robust Business Continuity capability, in accordance with the QRG BC Framework, that helps position the business to recover from a business interruption or disaster.  This roll will:

  • Work with the BC Champions and Owners to develop Business Impact Analyses, Recovery Strategies, and Business Continuity Plans.
  • Ensure local role holders are identified by senior leaders, understand their role, and have adequate training and exercising to fulfill their responsibilities.
  • Create and facilitate training, exercising, testing and awareness activities for stakeholders.
  • Work with local role holders (BC Owners and Champions) to identify gaps in the program and raises awareness to the Global BC/CM Team and local Senior Leadership and Global leadership of these gaps.

Crisis and Incident Management

The Crisis Management portion of this role includes deploying the Global Crisis and Incident Management Process in applicable markets. This role will:

  • Coordinate closely with the local incident/crisis teams to develop and maintain appropriate Incident Management, Crisis Management, and other market-specific plans (Adverse Weather, Hurricane Plan, Earthquake Plan etc.).
  • Provide ongoing coordination, training, and exercising activities to support maintaining the capability to respond to an incident.
  • Support the management of real events (incidents, crises etc.) 24×7 by facilitating the activation of incident management and crisis management plans in coordination with appropriate Incident and Crisis Management Teams.
  • Work closely with Senior Leadership to engage them in the principles of incident and crisis management, maintaining awareness and ensuring a coordinated ability to respond.


  • Global contributor to the development and implementation of Global BC/CM Programs as appropriate.
  • Implements a BC/CM awareness program by educating employees, operational business teams and management on the responsibilities of BC/CM Awareness and their responsibilities.

More details and apply

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Business continuity?

Business continuity can be defined as 'the processes, procedures, decisions and activities to ensure that an organization can continue to function through an operational interruption'. Read more about the basics of business continuity here.

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