Report published on one of 2014’s highest profile business continuity responses

Published: Tuesday, 26 May 2015 07:40

On 12th December 2014 NATS, the UK's leading provider of air traffic control services, experienced a failure in its Swanwick flight data system. The outage resulted in widespread flight delays and cancellations. A report has now been published which details the events behind the outage and subsequent business continuity response.

Written by an enquiry panel led by Sir Robert Walmsley the report finds that:

The detailed 93 page report is available here as a PDF and should be of interest to business continuity managers whatever their sector. It shows how legacy systems can have unexpected and unanticipated impacts as well as giving useful details about the business continuity plans and strategies that were in place at the time of the incident.

The report makes clear that although this was a high profile incident which caused difficulties for NATS' direct customers and the supply chain, it was undoubtedly a business continuity success. Without a strong recovery team response and the pre-planned procedures that were in place the incident and disruption would have been much worse.