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Most midsize US businesses have business continuity plans but few have tested them, according to The Hartford’s survey of midsize business owners and C-level executives.

The survey also found that more than one-third (36 percent) of midsize businesses had been unable to meet a client need due to an interruption in their operation, putting their relationship with that client at risk.

Of those businesses:

  • A majority (57 percent) used an alternate supplier and avoided any direct impact on their clients.
  • 39 percent lost business to other suppliers but had clients return once their business resumed operations.
  • 9 percent lost clients that did not return.

Most midsize businesses surveyed (84 percent) rely on suppliers, vendors or consultants. Four in 10 had suffered a supplier interruption and almost one-third (32 percent) had lost revenue due to a supplier problem.

More information about this survey, including an executive summary and infographics are available at The survey is entitled the 2014 Midsize Business Monitor but has only just been published.

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Business continuity?

Business continuity can be defined as 'the processes, procedures, decisions and activities to ensure that an organization can continue to function through an operational interruption'. Read more about the basics of business continuity here.

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