Kaseya: a crisis communications case study

Published: Wednesday, 14 July 2021 08:14

Kaseya has been in the headlines recently after a supply chain ransomware attack targeted the company and its customers. Kaseya responded quickly, issuing a situation report immediately, followed by frequent updates and a crisis communications press release. Continuity Central asked two leading crisis communications experts to examine Kaseya's initial communication response and to provide lessons that can be learned from it.