The BCI publishes its Emergency Communications Report 2015

Published: Wednesday, 02 December 2015 08:33

A newly published report from the Business Continuity Institute has demonstrated the need for organizations to invest in an emergency communications plan by revealing that nearly two thirds of respondents (62 percent) to a global survey had activated their communications plan during the previous year. The urgency of emergency communications is further highlighted by over three quarters of those activations taking place within 30 minutes of an incident commencing.

The Emergency Communications Report, supported by Everbridge, noted that over a quarter of emergency communications plans do not request a response when activated. This is a worrying statistic as, if an incident is important enough to justify the plan being activated, then surely it warrants knowing that the message has been received by the intended recipients.

Further findings from the report include:

The report concludes that top management buy-in and integration among different functional roles contribute to the successful embedding of emergency communications capability. Furthermore, organizations must focus on encouraging responses to emergency communications and this begins by defining acceptable response rates. This should be made easier as mobile communications are increasingly used by organizations as part of their emergency communications arrangements and technology has advanced so much so that this is a basic capability. Key to getting buy-in is education and training programmes which must be implemented as part of an overall holistic approach to continuity and resilience.

Read the report (registration required).