New products and services

Cisco has announced a portfolio of services designed to anticipate IT failures and take action to prevent them from taking place. Named ‘Powered by AI’, Cisco's new suite of predictive services also help mitigate risks, reduce maintenance costs, and assist organizations in attaining the necessary skills to transform their businesses.

Delivering both advanced predictive and preemptive capabilities, two new services within the Powered by AI suite are ‘Business Critical Services’ and ‘High-value Services’. These will enable organizations to invest more of their IT budgets on technology innovation amid a growing technical skills gap that poses an imminent threat to business continuity and growth.

"Today's world is moving faster than ever, and to be successful, businesses must have the right blend of IT talent and services," said Chuck Robbins, chief executive officer, Cisco. "By leveraging AI and machine learning to address critical IT issues, Cisco's new services offerings will truly help our customers free up time to focus on the growing IT talent gap, and remain competitive into the future."

Cisco Business Critical Services 

Technology environments are increasingly more complex and dynamic and organizations seek to aggressively address these challenges. Cisco is introducing a new portfolio of subscription services, Business Critical Services, that goes beyond basic optimization to deliver more capabilities including analytics, automation, compliance and security by Cisco Advanced Services' technology experts to enable secure, efficient, and agile technology environment. Business Critical Services will help minimize human error and help extract the most value from products and solutions while creating a secure IT environment.

These next-generation optimization services enable organizations to:

  • Reduce complexity and cost through automation, orchestration, and technical expertise.
  • Accelerate business agility and transformation through advanced analytics and machine learning capabilities to deliver critical insights that prioritized infrastructure and application recommendations.
  • Reduce risk with automated compliance and remediation services, coupled with a robust security portfolio including incident response for threat protection.

According to Cisco these new Business Critical Services seek to help reduce downtime by 74 percent, resolve issues 41 percent faster and reduce operational costs by 21 percent. 

Cisco High-value Services

To help organizations better utilize advanced software, solutions, and the network, Cisco is delivering next-generation Technical Services, called High-value Services. This portfolio builds on its product support services with offerings that use analytics, onboarding, expertise, and scale to deliver more proactive and prescriptive services, enabling customers to realize higher value, faster, from their IT investments.

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