New products and services

Everbridge, Inc. has launched its new Integration Platform-as-a-Service (iPaaSTM) offering for IT alerting. The new self-service integration platform enables enterprise IT organizations to easily build their own integrations with the tools and solutions they already use such as application performance monitoring (APM), network performance monitoring (NPM), IT operations monitoring (ITOM), security information and event management (SIEM), DevOps, IT service management (ITSM) and more. This new capability also allows IT professionals to bring together the key pieces of their end-to-end IT response processes to improve incident response automation and orchestration.

In fast-paced and agile development environments, application, DevOps and other IT teams need to be able to design their own integrated cross-application and cross-tool workflows as quickly as possible. Most organizations, however, currently rely on vendor-built and vendor-supported integrations. These traditional, one-size-fits-all integrations often require heavy customizations, both on the vendor side and in the IT environment, to meet a team’s specific requirements. This approach amplifies integration costs and can cause frustration and delays which can impact response time and time to market. With its self-service integration platform, Everbridge offers a new, innovative method of delivering integrations that directly empowers IT teams to design and construct custom integrations through point and click actions, enabling them to meet their needs faster.

“As IT organizations increasingly rely on integrated management systems, this mandates lesser reliance on vendors and a greater ability for enterprises to handle integrations using a self-service model. Using this approach, enterprise IT organizations can expedite their time to integrate their management tools with the Everbridge IT Alerting platform to develop a closed loop response automation process to critical IT incidents, changes and requests,” said Vick Vaishnavi, general manager, IT Alerting Business at Everbridge. “By leveraging a ‘no-code’ to ‘low-code’ approach, the iPaaS system enables global enterprises to quickly take ownership of integrations for their response process while retaining their choice of management tools that participate in the process.”

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