Derdack unveils new software designed to cut IT incident response and resolution times
- Published: Thursday, 12 November 2015 10:37
At this year’s Gartner ITxpo in Barcelona, Derdack announced the public availability of the 2016 release of its Enterprise Alert software. The release introduces a new ‘anywhere’ concept for a significantly more effective and faster IT incident response and resolution ; it combines incident notification, collaboration and remediation.
The 2016 release of Derdack’s software addresses the needs of enterprises and organizations with 24/7 operated mission critical IT. It combines three pillars of effectively responding to IT incidents threatening the continuity of services and operations. An all-new mobile app for iOS, Android and Windows Phone, which is part of the new release, has been designed to become the premier tool for responding and resolving major IT incidents.
The first pillar consists of highly reliable, mobile and targeted alert notifications via a wide range of communication channels like text, voice, mobile push, email and instant messaging. Tracking, automated escalations, on-call scheduling, meaningful content and audit trailing guarantee the level of reliability that is required for mission critical systems.
The second pillar revolves around machine-assisted and mobile collaboration. IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. The Derdack mobile app grants quick access to colleagues and peers and offers one-touch one-one or one-many communications.
The last pillar is the ability to neutralize or to actually resolve IT incidents by remotely (and securely) triggering troubleshooting and remediation actions or IT automation jobs. Derdack’s software recommends actions that are likely to help in solving the issue.
Derdack’s software is designed to seamlessly and securely embed into IT monitoring, IT service desks and IT automation tools from vendors such as Microsoft or HP. Integration is two-way to ensure that any action like an alert acknowledgement or the successful closing of incidents is reflected across all involved systems.