New products and services

Zscaler, Inc., has announced Zscaler Resilience, incorporating a new set of capabilities that extend the resilience of Zscaler’s architecture and operations. Zscaler Resilience provides business continuity capabilities to protect organizations across blackouts, brownouts, and even rare failure events with the ability to automatically find the optimal path from user and device to application.

Zscaler Resilience now includes the following capabilities:

Disaster recovery – in the event of a catastrophic event affecting access to private applications behind the Zscaler cloud, these customer-controlled operations provide IT and SecOps teams the added flexibility to securely bypass the affected Zscaler cloud and connect to a Zscaler Private Service Edge residing in the customer’s local data center / centre or in a public cloud where the most updated security policies are still applied without disrupting the business. Direct Internet access can be restricted to only critical business apps with localized content filtering leveraging Zscaler Client Connector to ensure business continuity.

Dynamic Performance-based Selection – this unique feature allows customers to quickly recover from brownout scenarios that can cause performance degradation between users and applications by continuously probing the gateways for HTTP latency and autonomously establishing tunnels that choose the optimal path for traffic.

Customer-controlled Data Center Exclusion – this enables customers to set a temporary exclusion period for one of the data centers experiencing connectivity issues and automatically regain services once the issue is resolved.

Complementing these new capabilities, Zscaler has also launched Zscaler Resilience Audit, a new customized service that assists customers in preparing business continuity plans by identifying areas for improvement and closing gaps before unforeseen events can cause disruptions. 

“We understand how critical Zscaler is to our customers and make the reliability, availability, and serviceability of our products a top priority for the company,” said Dhawal Sharma, Vice President, General Manager, Zscaler. “Zscaler Resilience is a testament to our promise and commitment to supporting uninterrupted operations for our customers.”

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Business continuity?

Business continuity can be defined as 'the processes, procedures, decisions and activities to ensure that an organization can continue to function through an operational interruption'. Read more about the basics of business continuity here.

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