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Resiliency failure results in disruptions to emergency calls in large parts of Australia

Telstra is blaming a lightning strike followed by the initial failure of contingency measures for a network outage that resulted in loss of triple-0 services in New South Wales, Victoria, Queensland, South Australia, Western Australia and Tasmania. 000 is the primary national emergency number in Australia.

Telstra says that lightning damage which occurred at 2:05am on Friday 4th May resulted in damage to a critical cable, one of the network's three major links nationally. However, this explanation has been questioned by the Australian Bureau of Meteorology, with a spokesperson telling AAP that the closest lightning strike was recorded about 200 kilometres west of the incident location.

Resilience plans meant that calls should have been re-routed, however a router glitch resulted in emergency calls being dropped rather than re-routed as planned. The contingency measures eventually kicked-in, around two hours after the initial incident.

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