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The UK Centre for the Protection of National Infrastructure (CPNI) in collaboration with the Home Office and National Counter Terrorism Security Office (NaCTSO) has published a new guidance document to assist critical infrastructure owners plan for terrorist incidents. ‘Responding to terrorist incidents: developing effective command and control’ provides detailed information ‘that those responsible for security control rooms (SCR) should consider introducing’.

CPNI’s research has shown that SCR operators struggle to complete tasks when working under pressure, become unclear on what tasks need to be prioritised, and whose responsibility each task is, resulting in duplication of effort and essential tasks being missed. The new guidance seeks to address these issues and provides an understanding of:

  • The key features of a terrorist attack.
  • The importance of prioritising the tasks undertaken by SCR operators.
  • The crucial role of the SCR in responding to a terrorist attack.
  • The tasks to be completed.
  • The importance of communication within the SCR.
  • The need for effective training and ongoing rehearsal of the key tasks.
  • The detailed actions required to complete each of the priority tasks.

Read Responding to terrorist incidents: developing effective command and control (PDF).

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