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Research from Ipswitch shows that fast track deployment of intelligent systems is well underway, however, the study also shows that over three quarters (78 percent) of IT professionals are struggling with assessing the full extent of the challenges and threats of deploying intelligent systems themselves, and managing the impact of broader intelligent technology use across their industries and customer bases.

Almost a fifth (19 percent) report it being ‘extremely hard’ to assess the threats and challenges, and almost two thirds (59 percent) report it as a ‘challenge’. The independent global study, carried out by analyst firm Freeform Dynamics explores the fast-paced adoption of intelligent machines and business systems (machines and software with decision making and learning capabilities) in the commercial world. 

Adoption of intelligent systems is increasingly seen as a key competitive marketplace differentiator, with over a third (35 percent) of IT decision makers already saying the ability to exploit intelligent systems is critical to enabling their business to compete successfully over the next three years.

Three quarters of respondents (75 percent) are utilising intelligent systems to marshal and manage increasingly complex networks and IT system infrastructures. The research shows that:

  • 20 percent are using autonomous bots and electronic assistants to help staff or customers interact with systems more naturally – a further 27 percent plan to do so in the next year;
  • Over a quarter (26 percent) already have IoT initiatives underway – and 29 percent have deployments on the horizon;
  • 28 percent are utilising expert decision support systems to optimise how professional staff work – 35 percent will introduce these soon.

Working in the dark: managing the complexity of intelligent systems on the network

Despite the fact that many IT professionals acknowledge the significant commercial and operational benefits of intelligent systems, and the way adoption is trending among partners, competitors and customers, they are concerned about the ability of IT teams to counter the potential risks such technologies pose:

  • Over half (54 percent) say their current analysis and visualization capabilities will struggle to keep up with the broader march of intelligent systems;
  • 55 percent say their ability to visualize data in a clear and actionable manner falls short of what they need;
  • Almost three quarters (71 percent) say that making sense of logs and other event data generated is proving extremely demanding.
    major consideration for their own infrastructure.
  • One in five (20 percent) say that increased activity from third party bots, agents and IoT accessing systems is already making it hard to monitor, track and govern systems and 42 percent say they believe it is a future risk;
  • One fifth (20 percent) say that increased ‘noise’ on the network is already making it harder to detect malicious activity;
  • 17 percent say that automated or bot traffic creates network quality of service issues;
  • 20 percent say that automated or bot access to APIs is already causing system or application performance issues.

The full report entitled 'Intelligent Systems in Action: The Rise of the Machines Has Already Begun', is available for download here (PDF).

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