Automated attacks on e-commerce growing more sophisticated and difficult to detect

Published: Friday, 20 September 2019 09:25

Imperva, Inc., has released the first industry-specific study into the impact of bot attacks on the e-commerce industry, which highlights the risk of cyber attacks and downtime.

Research for the ‘How Bots Affect E-commerce’ study found that the sophistication level of bots attacking e-commerce sites is on the rise, with nearly four-fifths (79.2 percent) classified as moderate or sophisticated, up from 75.8 percent in 2018.

E-commerce companies suffer from a continual barrage of bad bots that criminals, competitors, resellers and investment companies use to carry out unauthorised price scraping, inventory checking, denial of inventory, scalping, customer account takeover, gift card abuse, spam comments, transaction fraud and more. These nefarious activities not only damage the customer experience and brand, they can also lead to poor website performance and downtime, ultimately resulting in lost revenue during peak traffic times like Black Friday and Cyber Monday.

“This study shows that bad bots cause round-the-clock damage on e-commerce websites, APIs and mobile apps,” said Tiffany Olson Kleemann, VP of Bot Management at Imperva and former CEO of Distil. “We agree with the approach taken in proposed legislation to ban the use of ‘Grinch bots’ and ‘sneaker bots,’ which are used to scalp limited edition, high-demand inventory, yet we know from first-hand experience that legal action alone is not enough. Online retailers must also practice good web security hygiene and take advantage of the technology solutions at their disposal to protect their websites and customers. Gaining a granular understanding of bot threats is a critical first step in the right direction.”

Key findings from the study include:

More details.