Shadow IT still a challenge for enterprises: Global CIO Survey

Published: Wednesday, 11 November 2015 09:00

Shadow IT continues to create headaches for corporate CIOs, according to a new study by Logicalis US. The company’s third annual Global CIO Survey, which polled more than 400 CIOs worldwide, found that IT leaders are facing mounting pressure from shadow IT as line-of-business (LOB) executives continue to bypass the CIO and IT department when making technology investments. In fact, the 2015 study indicates that nearly one-third (31 percent) of CIOs globally are routinely bypassed by the LOB in IT purchasing decisions while the vast majority of IT leaders – 90 percent – find themselves bypassed at least some of the time. CIOs, however, are not sitting still; the survey shows a growing number (42 percent) are now actively embracing a new internal service provider model that will allow them to provide increased business value and relevancy to their LOB colleagues and internal IT users.

IT transformation is underway

The Logicalis survey suggests that IT leaders are more focused on transforming their IT departments into internal service providers than they are on eliminating shadow IT itself – though each yields the same end result: an ability to retake control of IT in the corporate setting.

The transformation into an internal service provider, however, will also result in a leaner IT department dedicated to managing a portfolio of services rather than simply technology per se. It will allow CIOs to deliver a faster response to the technology demands of their LOB colleagues – a transformation that the survey shows is not only being embraced, but is well underway. CIOs have begun to free themselves and their IT teams from the day-to-day operational tasks that have traditionally consumed so much of their time, with 38 percent now spending at least half of their time on more strategic activities.

The study also indicates that CIOs worldwide are now spending almost half of their time (42 percent) on activities consistent with developing and delivering the internal service provider model – “engaging with line of business” and “scoping and providing new IT services.”

Download a copy of Logicalis’ 2015 Global CIO Survey report.