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Survey highlights the need for business continuity planning for SaaS applications

Iron Mountain Incorporated has published the results of a recent research survey with IDG Research Services to understand the level of risk associated with Software-as-a-Service (SaaS) in the enterprise, the importance of contingency planning, and the consequences experienced when a SaaS vendor does not meet expectations for application support.

Often, small SaaS providers can’t answer the question “What if your servers go down?” much less the bigger question, “What if you close your doors, how do I continue operations and get my data?” SaaS providers need to earn the trust of their customers by ensuring that an application continuity plan is in place.

The survey targeted management-level employees at enterprises employing 1,000 or more people to gain their insight.

Key findings from the research include:

  • SaaS has risen to 25 percent of the average applications portfolio (as compared to 11 percent in 2008);
  • Half of respondents think that risks associated with SaaS are greater than those of traditional on-premises software;
  • 73 percent of enterprises surveyed say it’s ‘very important’ or ‘critical’ that a SaaS provider allow continued access to applications and data, even if the provider goes out of business.

The survey report recommends that users of SaaS applications ensure that they have a business continuity plan in place that can see them through any type of crisis – including ‘man-made disasters’ such as hacking or a server crash – that aren’t covered by typical disaster recovery (DR) plans.

Download ‘When the Cloud Evaporates’ at www.ironmountain.com/cloud-evaporates (registration required.)


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Business continuity can be defined as 'the processes, procedures, decisions and activities to ensure that an organization can continue to function through an operational interruption'. Read more about the basics of business continuity here.

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