Reducing downtime is one of the top three drivers of managed services adoption
- Published: Tuesday, 15 December 2015 08:13
A new survey from JDL Technologies has looked at the reasons why organizations decide to take a managed service approach to their IT operations.
Key findings include:
In terms of factors that initially drive the use of managed IT services, the top three include becoming more efficient (36 percent), dealing with growing information technology complexity (34 percent) and improving reliability/reducing downtime (32 percent).
Managed service provider selection
When asked for the most important factor in selecting a managed service provider, the availability of 24/7 support was cited by most respondents (46 percent), with managed service provider reputation a close second (40 percent). Geographic proximity ranked low on the list (19 percent), highlighting the effectiveness of remote service management in the managed services model.
Services under management
Of the managed services currently in use, backup/disaster recovery/storage is the most commonly managed information technology service (69 percent), followed by networking (66 percent) and hardware/infrastructure management (65 percent). In addition, more than half of respondents (52 percent) entrust their end-user support to a managed service provider.
The survey of chief information officers, vice presidents, directors and managers in the US was conducted by Spiceworks on behalf of JDL Technologies in November 2015.