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BlackBerry business continuity issues explored

Mimecast has published the results from a new report on BlackBerry business continuity, highlighting the increasing importance of keeping business BlackBerry users fully connected at all times. The report, entitled ‘Keeping the Enterprise Agile and Mobile’, examines the growing pressure on IT teams to keep BlackBerry services up and running at all times and finds that IT departments are struggling to respond to user demands.

Based on research conducted by Incisive Media, the report finds that expectations of BlackBerry users are extremely high, with two thirds (66 percent) saying that as little as one hour of downtime per month is unacceptable and 22 percent demanding no break in service at all. These high expectations reflect the growing importance of BlackBerry services, with many users seeing the ability to access email from any location as essential to their business. A third (33 percent) of users admitted that the inability to access mobile services had either damaged their organization’s reputation or had caused them to lose business.

BlackBerry downtime is also one of the biggest headaches for the IT team; 58 percent of respondents say that an interruption in service causes complaints from board level and 39 percent say that it causes their helpdesk to be inundated with calls. However, 35 percent of IT teams admit that their organization has experienced a BlackBerry Enterprise Server (BES) outage in the past 12 months, with 34 percent suffering a Microsoft Exchange Server outage.

Despite this, many IT teams are still not taking steps to reduce the impact of BlackBerry service downtime on their organizations. 41 percent of organizations have no provisions in place to ensure high availability of the service. Furthermore, 59 percent of those IT departments questioned admitted that they did not have an effective BlackBerry continuity solution in place and 61 percent had no internal Service Level Agreement (SLA) for BlackBerry email availability.

A copy of the full report is available from here after registration.

•Date: 27th April 2011 • Region: World •Type: Article • Topic: ICT continuity

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