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Downtime in focus

Businesses collectively lose more than 127 million person-hours annually — or an average of 545 person-hours per company — in employee productivity due to IT downtime, according to a survey sponsored by CA Technologies. This loss is equivalent to 63,500 people being unable to work for an entire year.

The survey of 2,000 organizations in North America and Europe also found that IT outages are frequent and lengthy — substantially damaging companies’ reputations, staff morale and customer loyalty. Despite this, 56 percent of organizations in North America and 30 percent in Europe don’t have a formal and comprehensive disaster recovery policy.

Other key findings:

• Each business suffers an average of 14 hours of downtime per year, during which employees are only able to work at 63 percent of their usual productivity.

• After systems are back up and running, organizations lose an average of nine additional hours per year to the time it takes to recover data. During these times, employee productivity only climbs to 70 percent.

• 50 percent of organizations said IT outages damage their reputation. 18 percent described the impact on their reputation as ‘very damaging.’

• 44 percent of respondents believe IT downtime damages staff morale, and 35 percent said it can adversely impact customer loyalty.

• 87 percent of businesses indicated that failure to recover data would be damaging to the business. 23 percent said this would be ‘disastrous.’

The survey was conducted by an independent research firm, Coleman Parkes. All interviews were undertaken during November 2010. The survey was based on a total of 200 online interviews amongst CIOs/IT Directors/IT Managers and a small proportion of COOs/Operations Directors across an even split of small (50-499 employees), medium (500-999 employees) and large (1000+ employees) companies.

Calculating lost productivity
The total number of man hours lost due to avoidable IT outages takes into account the total number of hours of downtime when systems are offline, the total number of hours between system restoration and recovery of all data, the impact on staff productivity during both of these periods, the number of staff affected and the overall number of avoidable IT outages a year.


•Date: 25th May 2011 • Region: World •Type: Article • Topic: ICT continuity

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