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ISACA survey identifies impacts of IT problems on enterprises

A global study of more than 1,200 IT professionals in EMEA has found that, in the last year, more than one in five enterprises has experienced a security breach and one in 10 has suffered a privacy breach. Nearly half of enterprises (45 percent) said their enterprises either delayed or even missed an opportunity to reduce costs as a result of an IT-related problem or incident. With exactly half of the organizations reporting an IT staff shortage, these issues are likely to continue.

The study, conducted by global non-profit professional association ISACA, also found that 42 percent of organizations believed that customer satisfaction had been reduced in the last 12 months due to an IT-related problem or incident. Additionally, 42 percent had incurred unexpected expenses and 18 percent believed their reputation had been harmed due to IT issues. Ten percent even had a competitor beat them to market due to IT complications.

When looking at specific problems organizations had experienced, 35 percent had faced inadequate disaster recovery or business continuity measures, and 17 percent suffered a serious IT operations incident.

When asked about the issue most likely to impact their enterprise’s security in the next year, top answers were data leakage (17 percent), cyberattacks (15 percent), inadvertent employee mistakes (17 percent), incidents related to ‘bring your own device’ (BYOD) (13 percent) and cloud computing (11 percent). Fifteen percent said all of these issues were top concerns, and 9 percent believed that none of these are concerns.


•Date: 24th April 2012 • World •Type: Article • Topic: ITC Continuity

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