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Dealing with downtime

CA Technologies has announced the results of a survey which highlights the appeal of the cloud as an ‘antidote to the chronic loss of data in conventional IT environments’.

According to the survey commissioned by CA Technologies, more than half (55 percent) of US organizations expect their use of the cloud to increase as part of their business continuity strategy over the next year. Canadian organizations are starting to make the switch but are less advanced than their American counterparts, with a quarter (23 percent) reporting they will use the cloud for data protection.

The survey, ‘Insights: Data Protection and the Cloud’ shows that data loss continues to be a huge problem for companies across North America. All of the 300 organizations surveyed across both the US and Canada admitted to incidents in the last year which led to data or application loss. Despite the high levels of data being lost, only a quarter (26 percent) of US and Canadian companies reported having an adequate data protection plan in place.

To combat this situation, budgets are growing and strategies are evolving. Of the US companies surveyed, almost half (49 percent) have increased their expenditure compared to last year, while only 14 percent have decreased it. This, together with the fact that organizations are beginning to appreciate that cloud resources can offer a solution to these requirements, should lead to fewer incidents of data loss.

About a third (36 percent) of organizations in the US report having data stored in a public cloud, with more than three quarters (76 percent) storing data in a private cloud. In Canada, the cloud storage rate is lower, with 28 percent storing data in a public cloud and 45 percent using a private cloud.

Those using the cloud for data storage feel safe doing so. More than four out of five (84 percent) US and Canadian organizations that have data residing in a private cloud are confident that it is adequately protected. The percentage of businesses assured of their data’s safety in the public cloud is also high at 73 percent.

The study also highlighted the main triggers of data loss. The most common cause (76 percent) was IT system failures (encompassing network, storage, hardware and software failures) followed by employee or human error (41 percent) and external attacks on IT (35 percent).

When asked about the key barriers to better data protection and disaster recovery operations, businesses pointed to inadequate training of IT personnel (reported by 62 percent of US organizations) and lack of budget (54 percent). Organizations in Canada also reported a lack of employee understanding of procedures in the DR plan (40 percent).

About the survey

300 companies across North America (200 in the US, 100 in Canada) completed the online questionnaire during December 2011. The survey was carried out by Coleman Parkes Research. All interviews were conducted in strict accordance with the rules and guidelines laid down by ESOMAR and the Market Research Society.

Read the survey report (PDF)


•Date: 18th May 2012 • North America •Type: Article • Topic: ICT continuity

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