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Companies offer to step in following Backup Exec.cloud announcement

In a notice to its resellers, Symantec has confirmed that it will be discontinuing its Backup Exec.cloud service, stating that the decision has been taken to allow the company to focus development resources on other cloud-based services “that can offer greater features to meet key customer needs”.

Resellers will no longer be allowed to sell Backup Exec.cloud subscription licenses or renewals after 6th January 2014 and the service will close on 6th January 2015.

Two companies have come forward to provide assistance to enable Backup Exec.cloud users to migrate to alternative products. These are:

Backup Technology Limited
Backup Technology (BTL) is offering free migration to all Backup Exec.cloud customers, enabling customers to run BTL’s stable enterprise backup solution alongside the Symantec solution free of charge until the drop dead date of their contract. To speak to BTL please call 0800 999 3600, email sales@backup-technology.co.uk

Zetta.net
Zetta.net is allowing Symantec Backup Exec.Cloud customers to apply the unused balance of their service – up to six months – to Zetta’s enterprise-grade cloud backup & DR service in addition to offering a 20 percent discount on an annual cloud backup contract. Current Symantec customers interested in migrating to Zetta.net’s DataProtect solution should submit a request for contact or custom pricing to the company. www.zetta.net

UPDATE: 12TH DECEMBER

Other companies who are now offering assistance include:

  • AssureVault (Ohio) – AssureVault is providing migration services from Symantec Backup Exec.cloud for customers impacted by the shutdown.
  • BUMI (New York) – BUMI has introduced the Symantec Trade-Up program to provide Backup Exec.cloud customers with a complimentary backup and recovery consultation, a migration plan with best practices recommendations and two months of its BUMI cloud backup service for free.
  • e-Ternity (Toronto) – e-ternity is providing migration services from Symantec Backup Exec.cloud for affected customers.
  • SecureStore (Massachusetts) – SecureStore is introducing free, no obligation consultation to Symantec Backup Exec.cloud customers with 24×7 support and migration services; Data centers in the UK and USA that are ISO 27001 certified by UKAS and ANAB, and one-on-one handheld setup/support from start to finish.

•Date: 10th December 2013 • US •Type: Article • Topic: ICT continuity

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