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The third annual Service Availability Benchmark Survey

Continuity Software has published the results of its latest Service Availability Benchmark Survey, designed to enable IT infrastructure, business continuity and disaster recovery professionals to compare their organization's performance and practices to that of their peers.

The key findings of the report, based on responses from 155 IT professionals across a wide range of industries and geographies, are:

  • Over half of the companies (59 percent) had an outage in the past three months and 28 percent had an outage in the past month;
  • 41 percent of the organization surveyed missed their service availability goal for mission critical systems in 2013;
  • 66 percent of the respondents have initiatives for improving service availability management in 2014;
  • Proactive identification of risks is the top challenge 20 percent of the respondents face in ensuring service availability;
  • The most common and most effective strategy for ensuring service availability is virtualization HA, used by 72 percent of the respondents this year compared to 63 percent in 2013.

"It is discouraging to see that such a high percentage of organizations continue to miss their service availability goals, despite the tremendous effort and investment made across the infrastructure," said Doron Pinhas, CTO, Continuity Software. "IT teams are finding themselves in a never-ending chase to keep up with the pace of change across the IT landscape. As the survey results show, IT organizations are increasingly recognizing that a proactive approach to risk identification is more effective for outage prevention than playing catchup."

Read the full report, registration required.

•Date: 6th June 2014 • US/World •Type: Article • Topic: ICT continuity

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